Site Reliability Engineer

Site Reliability Engineer

Location: Malven, PA, Hybrid Schedule

Job Description

As a Senior Reliability Engineer, you will play a critical role in solving impactful operational problems. You are curious and take a proactive approach to identifying problems and making improvements. You balance innovative thinking with pragmatism and understand the long-term impacts of technical decisions. You communicate complex ideas clearly and collaborate effectively to deliver scalable solutions.

Core Responsibilities

In terms of the candidate profile, seeking an individual with a blend of software engineering and operational experience. This team is focused on a specialized subset of Site Reliability Engineering, particularly observability engineering. Their work involves integrating telemetry into application platforms within AWS environments (e.g., ECS, Lambda), supporting languages such as Python, Java, and JavaScript. Ideally, candidates should have strong JavaScript expertise across both client and server sides, along with a solid understanding of debugging, event loops, and memory management. While experience with telemetry is preferred, it is not a strict requirement. • Improve resiliency engineering practices across platforms and applications, including resilient application design patterns, system observability and deployment strategies • Incident detection, troubleshooting, and resolution. • Develop automation for incident response and infrastructure management • Develop and support OpenTelemetry integrations for multiple application platforms (browser, ECS, lambda, etc) and languages (JavaScript, Java) • Contribute to architectural decisions and support implementation of solutions.

Skills and Qualifications • Deep knowledge of Java or Javascript. Practical experience developing and operating software in distributed systems environments. • Problem-solving and analytical thinking: ability to diagnose complex issues and propose efficient solutions. Strong debugging and optimization skills for performance and scalability. • Cloud platforms: Hands-on experience with AWS services and cloud infrastructure • System architecture and design: ability to design scalable, secure, and maintainable systems. • Working knowledge of Python (or similar scripting language). • Strong knowledge of resiliency engineering techniques for both platforms and applications. • Experience troubleshooting complex production issues and implementing effective mitigations. • Familiarity with OpenTelemetry specification and core APIs.

From a screening perspective, we recommend focusing on: • How candidates approach software releases and validate functionality • Their understanding of system dependencies and fault tolerance • Experience with diagnosing and resolving production issues • Their ability to reflect on past incidents and identify improvements • Evidence of systems thinking and architectural awareness