Site Reliability Engineer Job Details | Scotiabank

Requisition ID

251796

About the Role

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

We’re looking for an SRE with deep experience in production observability and incident response to raise the reliability and transparency of our customer‑facing services. You will own the end‑to‑end observability stack across Dynatrace, Splunk, Power BI, and Google Cloud (GCP) Monitoring, drive proactive detection and reduction of toil, and lead major incident response. This role focuses on operational excellence and service health and NOT platform engineering or DevOps provisioning.

What You’ll Do

• Design and maintain end‑to‑end monitoring for critical services using Dynatrace (APM, Real User Monitoring, Synthetic, Davis AI, Smartscape) and GCP Cloud Monitoring (metrics, alerting policies, SLOs/SLIs, uptime checks, dashboards).
• Build service maps, dependency models, and problem detection in Dynatrace; tune Davis AI problem rules and reduce alert noise through thresholds, baselining, and tagging.
• Implement SLOs/SLIs with error budgets; continuously review burn rates and align alerting to customer impact.
• Partner with application teams to instrument code paths (e.g., Dynatrace OneAgent), trace distributed transactions, and validate golden signals (latency, traffic, errors, saturation).
• Create and optimize Splunk data models, indexes, sourcetypes, ingestion pipelines, and SPL searches; build actionable dashboards for NOC/SRE/Engineering.
• Develop operational analytics and executive reporting in Power BI (data modeling, DAX/Measures, scheduled refresh) to track reliability KPIs, incident trends, MTTR/MTTD, SLO compliance, and capacity signals.
• Establish governance for data quality, field extractions, and retention to ensure fast, accurate investigations.
• Lead incident response (Sev1/Sev2): run bridges, coordinate SMEs, communicate status/timelines, drive mitigation and customer updates.
• Maintain runbooks, decision trees, and standard operating procedures; ensure blameless post‑incident reviews (PIRs) with clear RCA, corrective actions, and preventative measures.
• Track and close problem tickets tied to recurring failure modes; verify effectiveness of fixes via metrics and error budgets.
• Use light coding/scripting to automate recurring tasks: alert tuning, data enrichment, log parsing, playbook triggers, service health checks.
• Build small utilities or bots for on‑call workflows (e.g., auto‑triage, context gathering, incident timelines).
• Contribute to observability standards and best practices (naming, tags, SLIs, alert policies), and mentor teams on instrumenting for reliability.

Note: This role does NOT manage CI/CD, infrastructure provisioning, or platform build (Terraform/Kubernetes cluster ops). Collaboration with those teams is expected, but ownership remains on monitoring, analytics, incident response, and reliability outcomes.

Requirements

• 5+ years in SRE/Production Operations/Observability with Dynatrace and Splunk in high‑availability environments.
• Hands‑on with GCP operations: Cloud Monitoring, Cloud Logging, Alerting Policies, Uptime Checks, SLOs/SLIs; familiarity with Error Reporting/Trace is a plus.
• Strong SPL (Splunk) and Dynatrace (APM/RUM/Synthetic) expertise—including alert design, dashboards, and noise reduction.
• Power BI proficiency: data modeling, DAX measures, role‑level security, and scheduled refresh for operational/Exec reporting.
• Proven incident commander experience for Sev1/Sev2 with clear communications, stakeholder management, and PIR facilitation.
• Coding/scripting for automation and data manipulation (e.g., Python or PowerShell; Go/Bash a plus).
• Solid understanding of service reliability concepts: golden signals, SLOs/error budgets, capacity and saturation, graceful degradation.
• Strong analytical mindset with a bias to measurable outcomes (MTTD/MTTR, alert volume, SLO compliance).

What’s in It for You?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank. We provide opportunities for all employees to learn, grow & participate through various Employee Resource Groups (ERGs) that span diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem – Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement – No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location

Canada – Ontario – Toronto

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Accommodations

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

Application Instructions

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.