Site Reliability Engineer

Site Reliability Engineer

We are seeking a Site Reliability Engineer to support the Operations & Maintenance team on a GSA program that we are modernizing. This senior-level role supports a mission-critical federal system built on legacy Documentum in AWS and leads efforts to enhance automation, pipelines, system integration, and operational reliability. The engineer will also support integration and O&M activities related to AI-enabled components. This position also supports operations of the production environments including observability and troubleshooting issues.

Your Responsibilities in This Role:

• Provide application maintenance and production support for existing enterprise systems.
• Diagnose and implement bug fixes, patches, and performance improvements in production environments.
• Support legacy systems (including PostgresSQL, AWS, Kubernetes, Docker, Ansible; Documentum familiarity is a plus) until migration is complete.
• Collaborate with DevOps, system administrators, and security specialists to ensure 24/7 availability and 99. 5% uptime targets are met.
• Analyze production issues, perform root cause analysis, and implement corrective actions.
• Contribute to release management by preparing release notes, coordinating deployments, and validating production changes.
• Maintain technical documentation, including system configurations, architecture diagrams, and change logs.
• Assist with migration planning and modernization activities, ensuring continuity between legacy and modernized environments.

The Impact You Will Create:

For Fearless:

• Fosters collaboration with cross functional teams by taking the initiative and driving conversations
• Coach, mentor, and develop peers that elevate team capability and technical expertise using clear and persuasive communication of engineering solutions to both technical and non-technical audiences
• Earn the trust of your customer and teammates by delivering world class services.
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.

For our Customers:

• Deliver expected outcomes relative to high quality code and maintainable systems
• Offer and implement innovative solutions that include engineering best practices through new tools, frameworks and methodologies
• Lead and align stakeholders with product and project goals that advance customer satisfaction as well as Fearless' objectives, strategy, and mission
• Serve as a trusted advisor in your area of expertise

Work Experience:

• 7+ years of relevant professional experience in systems administration, infrastructure engineering, or operations support.
• Bachelor's degree or higher in Computer Science, Information Systems, or a related technical field.
• Ability to obtain and maintain a Public Trust clearance (U. S. citizenship required).
• Strong background in Java, Python, Java Script or similar enterprise application languages used in legacy systems.
• Experience with PostgresSQL databases (administration, integration, or troubleshooting).
• Knowledge of implementing cloud infrastructure (AWS preferred) and microservice patterns; Documentum experience is a plus.
• Experience managing network/compute/database infrastructure with infrastructure-as-code; Kubernetes or Ansible experience a plus
• Familiarity with incident management and root cause analysis in production environments.
• Experience working in compliance-driven environments with federal IT standards (NIST SP 800-53, FedRAMP, RMF).
• Proficiency with source control (Git) and collaboration tools (JIRA, Confluence, etc.).
• Strong problem-solving and troubleshooting skills; able to work independently in high-pressure environments.
• Experience supporting test automation or CI/CD pipelines.

Skills and Qualifications We Require at Fearless:

• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing serv.