Site Reliability Engineer (Women In Tech Internship)

Who we are

Moniepoint Inc. is Africa's all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria's largest merchant acquirer, we power most of the country's point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

We're in search of the next Dream 15 to join our team!

Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa's most prominent Fintechs.

Join the Moniepoint Women in Tech Internship Programme by applying below.

What you'll get to do • Provide tier two application support to production systems and identify any issues in production. • Take ownership of reported customer issues and see them through to resolution. • Collaborate with product and engineering teams to fix bugs. • Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them. • Manage the team ticket queue and resolve in a timely manner. • Develop and maintain accurate technical, software operations and support-related documentation. • Work with software vendors to resolve application issues, both short-term and long-term (root cause). • Act as a technical resource during other projects as required.

To succeed in this role, we think you should have • Minimum of 1 year of experience supporting software applications. • BSc degree in Information Technology, Computer Science or a relevant field • Experience in a support or other service-oriented customer-facing role. • Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on. • Basic Understanding of OOP concepts and other programming concepts. • In-depth knowledge of SQL databases, particularly MYSQL. • Familiarity with basic network concepts and tools. • Experience in troubleshooting using stack traces and log files. • Familiarity with Git and continuous integration, delivery, and deployment principles