Social Media Community Manager

Overview

Are you passionate about engaging online communities and creating vibrant digital experiences? B Squared Media, LLC is seeking an energetic, detail-oriented Social Media Community Manager to help elevate our clients’ brand presence across social channels.

This role is ideal for someone who thrives in fast-paced digital environments, communicates with empathy and clarity, and enjoys fostering meaningful relationships with audiences. As a CMGR, you’ll play a pivotal part in maintaining positive brand interactions—when engagement matters most.

Note: Because our clients and projects are U.S.-based, this role is best served by a U.S. resident.

Key Responsibilities

Community Engagement & Monitoring

• Monitor and respond to comments, messages, inquiries, and brand mentions across platforms such as Facebook, Instagram, X/Twitter, Pinterest, LinkedIn, TikTok, etc.
• Foster positive community experiences using B Squared Media’s “Think Conversation” approach.
• Provide customer care-style responses when appropriate and escalate issues following project guidelines.
• Meet required response-time SLAs (within 30 minutes) while on shift.

Insights & Reporting

• Track common themes, user feedback, sentiment shifts, and noteworthy conversations.
• Submit actionable summaries to the Account Manager after each shift.
• Utilize approved social listening and monitoring tools to surface trends or emerging issues.

Process Alignment & Collaboration

• Follow all project-specific workflows, Rules of Engagement, escalation procedures, and FAQs.
• Communicate with Project Managers and Account Managers during scheduled shifts for updates, alignment, and escalations.
• Use platform tagging/labeling conventions accurately within tools like Sprout Social, Emplifi, and reputation management systems.

Administrative Responsibilities

• Complete assigned Basecamp tasks on time.
• Track billable time by project in Harvest.
• Attend required team meetings or check-ins.
• Stay up to date on all process changes, project updates, and new tasks ahead of each shift.

Qualifications

Required Qualifications

• 3-5 years of experience managing social media communities or brand channels.
• Excellent written communication skills with strong grammar, clarity, and attention to nuance and tone.
• Ability to multitask and remain detail-oriented in fast-moving environments.
• Demonstrated empathy, professionalism, and sound judgment in customer-facing engagements.
• Reliable computer and consistent high-speed internet connection.
• Availability for holidays.
• Experience with Sprout Social, Emplifi, Basecamp, and Harvest.
• Previous remote/telecommute experience.
• Strong organizational skills and ability to follow structured processes.

BONUS EXPERIENCE (Not Required, but Highly Valuable)

These skills are not part of the core responsibilities for this role, but they are a plus for future opportunities or expanded project needs:

• Social media management expertise, including best practices, platform optimization, copywriting, keywords, social listening, and AI tools
• Experience beyond community management, including content planning, scheduling, and publishing
• Content creation skills (short-form video, graphic design, copywriting, photography)
• Proficiency with creative tools (e.g., Canva, Adobe Express, Adobe Creative Suite)
• Understanding of paid social fundamentals, including boosting and campaign basics
• Ability to track, analyze, and optimize social media trends

Compensation

• $17–$22 per hour, depending on experience.

Schedule

• Weekday and night availability required
• Occasional weekend shifts available (flexible)

Experience Requirements

• Social Media Management: 3 years (Required)
• Communications or Public Relations: 1 year (Required)
• Managing Brand Voice on Social: 3 years (Required)

Work Location

Remote

Pay: $17.00 - $22.00 per hour

Expected hours: 25 per week

Experience:

• Community Management: 2 years (Preferred)

Work Location: Remote