Software Engineering Specialist - Salesforce

Required Travel

• Minimal

Managerial

• No

Location

• India – Pune (Amdocs Site)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission‑critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process.

What will your job look like?

• Perform Development & Support activities for Salesforce domain
• Understand High Level Design, Application Interface Design & build Low Level Design
• Work directly with customer to understand the requirements and develop the Solutions
• Perform Development & Deployment. Should be able to Code, Unit Test & Deploy
• Build learning plan, mentor team and lead all the technical aspects of the project
• Create necessary documentation for all project deliverable phases

All you need is...

Mandatory Skillset

• Strong Experience with AgentForce and Data Cloud (5+ years)
• At least 6‑8 years of solid hands‑on experience in Sales Cloud, Service Cloud
• Working knowledge with APEX Development, CPQ, SOQL
• 6+ years of Hands‑on experience with API Development
• Working experience with RCA, PRM, SF Package Installation
• Should be able to lead all the technical discussions and mentor the team

Good To Have

• Willingness to learn all Salesforce related technologies
• Understanding of JIRA, DevOps for Salesforce
• Understanding of Repo, CI/CD
• Prior technical lead experience

Behavioral Skills

• Eagerness & Hunger to learn. Good problem solving & decision‑making skills
• Good communication skills within the team, site and with the customer
• Ability to stretch respective working hours when necessary, to support business needs
• Ability to work independently and drive issues to closure
• Flexible to work in afternoon shift
• Effectively handle multiple and complex work assignments, while consistently deliver high quality work

Why You Will Love This Job

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!

Equal Opportunity Employer

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.