Software Implementation and Support Technician

About

Our client is seeking an experienced Software Implementation and Support Technician to join its software team. This role is ideal for a technically strong support professional who thrives in customer‑facing environments, enjoys SQL‑driven troubleshooting, and is comfortable working across software, networking, servers, and cloud platforms.

Why Should You Work For This Company?

• Exposure to complex, real‑world systems (SQL, networking, cloud, field devices)
• Hands‑on technical role with strong autonomy and variety
• Long‑term career stability in a specialised industry

Key Responsibilities

• Deploy and configure LAS‑developed software and databases on new customer sites
• Upgrade existing customer software and databases to the latest versions
• Provide first‑line and ongoing technical support to customers via the LAS Call Centre
• Troubleshoot software, database, communication, and field device issues
• Generate and execute SQL scripts for investigations, upgrades, fixes and reporting

Job Experience and Skills Required

Education

• Grade 12 (Matric)
• National Diploma in Information Technology or relevant IT qualification including Microsoft SQL modules

Experience

• Minimum 5 years experience in software support and MS SQL environments
• Proven experience supporting production software systems and databases
• Experience working directly with customers in a support or implementation role

Technical Skills (Non‑Negotiable)

• Strong SQL and SQL query writing (investigation, upgrades, reporting)
• Solid understanding of how software interacts with MS SQL databases
• Microsoft Windows administration and server maintenance
• Networking fundamentals (TCP/IP, troubleshooting)
• Ability to diagnose software and communication issues

Advantageous / Preferred Skills

• Networking certifications: CCNA / CCNP
• Cloud exposure: Azure (preferred), AWS (advantageous)
• Serial communication troubleshooting
• Experience supporting field devices connected to servers