Software Implementation Consultant - Hybrid (Arlington VA)

About Heuristic Solutions

Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution.

LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team.

Come join us!

Responsibilities

On any given day, you may find yourself:

• Configuring and testing the LearningBuilder software to meet customer requirements
• Organizing and tracking work using our project management software
• Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support
• Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation
• Contributing to a fun work environment. We even have an office dog

From time to time, we will need you to help us improve our software product by:

• Suggesting (and documenting) new product features
• Creating / contributing to customer training content
• New feature testing

Requirements

The ideal senior candidate will:

• Have experience in gathering, analyzing and documenting business requirements
• Be well versed in data architecture and client-server concepts through prior software implementations
• Be proficient in delivering a technical solution
• Demonstrate strong verbal and written communication skills
• Be proficient with BPM methodology and tools and standard project management software and concepts
• Be able to work collaboratively and effectively with diverse staff, colleagues, and clients
• Enjoy learning and actively be working to expand their knowledge base and worldview (tech or otherwise)
• Be experienced and successful collaborating with clients and team members remotely
• Be present in our Arlington, VA Headquarters 3 days/week

And, if you don't quite have the experience at the senior level, please indicate the level you would like to be considered in the application process.

We encourage candidates with a Liberal Arts degree to apply.

At this time our recruiting efforts are limited to the Washington Metropolitan region.

Benefits

Parking, 401k contribution, health insurance benefits, paid time off, office dog.