Software Quality Engineer – Dynamics 365 (Automation Focused) – 12 months contract

Role Purpose

• Own the quality assurance and test discipline for Microsoft Dynamics 365 solutions
• Ensure all D365 changes are fit for purpose, stable, secure, and release ready
• Act as the quality gatekeeper across the end‑to‑end D365 delivery lifecycle
• Drive automation‑led regression testing using Playwright, with formal sign‑off prior to production release

Key Responsibilities

• Define and execute the testing strategy for Dynamics 365 solutions
• Plan, design, and execute:
  • Functional testing
  • Regression testing (automation‑led)
  • Integration testing
  • UAT support
• Validate delivered solutions against approved business and technical requirements
• Ensure test coverage across:
  • D365 configuration
  • Custom code
  • Workflows and automation
  • Integrations
• Raise, track, and manage defects through to resolution
• Provide go / no‑go quality input into releases
• Ensure releases meet agreed quality, performance, security, and compliance standards

Automation & Playwright Expectations

• Design, build, and maintain automated regression test suites using Playwright
• Automate:
  • Core D365 user journeys
  • End‑to‑end business process flows
• Ensure automation is:
  • Reliable
  • Maintainable
  • Aligned to D365 release cycles
• Reduce dependency on manual regression testing
• Analyse automation failures and collaborate with delivery teams to resolve root causes
• Support integration of automated tests into CI/CD or release pipelines (where applicable)

Dynamics 365 – Specific Expertise

• Strong understanding of:
  • D365 entities, forms, views, and business rules
  • Security roles and access models
  • Test configuration vs customisation
• Validate:
  • Plug‑ins
  • JavaScript and web resources
  • Power Automate flows
• Validate data integrity and end‑to‑end business outcomes
• Understand and manage impacts across DEV / QA / UAT / PROD environments

Test Design & Quality Practices

• Create and maintain:
  • Test plans
  • Manual and automated test cases
  • Requirement‑mapped test scenarios
• Ensure:
  • End‑to‑end requirement‑to‑test traceability
  • Adequate and risk‑aligned regression coverage
• Contribute to defect root cause analysis
• Promote shift‑left quality and automation‑first practices
• Execute manual and Playwright‑based testing

Delivery & Ways of Working

• Operate within Agile / Kanban delivery teams
• Participate in:
  • Refinement
  • Sprint planning
  • Showcases
• Work closely with:
  • Business Analysts
  • Developers
• Support UAT execution and stakeholder testing confidence

Environment & Release Discipline

• Hands‑on testing across multiple environments
• Working knowledge of release pipelines and controlled deployments
• Support change governance and release readiness activities
• Ensure audit‑ready testing evidence

Required Skills & Experience

• Proven Software Quality Engineer / Test Analyst experience on Dynamics 365 or CRM platforms
• Strong:
  • Test analysis and test design capability
  • Playwright automation for regression testing
• Experience in complex, regulated environments
• Confident challenging poor or incomplete requirements
• Strong attention to detail with a quality‑first mindset

Qualifications

Essential

• Advanced Diploma or National First Degree (NQF aligned)

Preferred

• BSc IT or BCom IT (or equivalent)