Software Technical Writer (Hybrid)

About Sybrin

Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting‑edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

At Sybrin System, we pride ourselves on delivering high‑quality products and secure solutions, thanks in part to our ISO 9001 : 2015 certification for Quality Management and ISO 27001 : 2013 for Information Security Management. As an employee of Sybrin Systems, you will be expected to undergo periodic training to better understand your unique role in the security and quality ecosystem within Sybrin. These certifications are significant business enablers, and as such, ensuring our customers are receiving quality, secure service at every touchpoint within the organisation is critical.

Role Overview

The purpose of this role is to develop and maintain clear, concise, and accurate product documentation that helps users understand and effectively use the product, as well as to ensure completeness of required product record‑keeping. This includes release notes, user manuals, specific guides, tutorials, FAQs, and other instructional materials.

Location

Hybrid – Cape Town / Johannesburg

Qualifications And Experience

Matric / National Senior Certificate (NSC) / GCSE / Equivalent

Technical writing certification or course

Minimum of 3-5 years’ experience in software development environment

Key Responsibilities

Create and maintain product launch documentation.

Create and maintain user documentation that is complete, clear, and user‑centred.

Continuously improve documentation value through ongoing updates and innovation.

The documentation is intended to help users achieve a goal through the quick and efficient transfer of information.

Collaborate with development teams to gather information on software products and services.

Respond to customer inquiries related to technical documentation.

Continuous Learning : Stay updated with the latest documentation trends and relevant technology related to documentation tools, as well as the products for which you are writing.

Critical Technical and Behavioural Skills Required

Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level – comfortable with the software objects and applications within the Platform, hardware devices used, and other technical tools relevant to the product as they are added.

A background in software development is preferred.

Attention to Detail : Technical documentation requires accuracy and precision. Paying attention to details ensures that the information provided is correct and consistent.

Analytical Thinking : Ability to analyze complex technical information and distill it into clear, understandable content for users.

Problem‑Solving Skills : Overcome challenges such as unclear information or complex concepts by researching, analyzing, and finding solutions.

Adaptability : Products and technologies evolve rapidly. Adapt quickly to changes, new features, and updates, adjusting documentation accordingly.

Collaboration and Teamwork : Work closely with subject matter experts, developers, designers, and other stakeholders. Strong collaboration skills help gather information, validate content, and ensure documentation meets stakeholder needs.

Time Management and Prioritization : Manage multiple projects and deadlines effectively to ensure documentation projects are completed on schedule.

Empathy and User Advocacy : Understand the perspective of end‑users and advocate for their needs in the documentation, creating user‑friendly content that addresses common challenges.

Clear Communication : Beyond writing skills, communicate clearly in discussing requirements, gathering information, and collaborating with team members.

Professionalism and Ethics : Uphold professional standards in communication, respect confidentiality, and maintain ethical conduct handling sensitive information.

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