Solution Architect, Agentforce Revenue Management, Canada

About

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2200 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in business transformation, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well‑known firms across the globe; and every day, we create meaningful customer experiences.

We believe that when we unite as one team and pursue one shared vision, we can revolutionize how our customers work. We are built on Six Core Values:

1. One team
2. Results Anywhere
3. Outperform
4. OSF Excellence
5. Driven By Change
6. OSF Strong

Role: Salesforce Revenue Cloud (Agentforce Revenue Management) Solution Architect

You are driven to gather details, ask the questions no one thought to raise, and assess the many possibilities in order to identify the best‑fit solution for your customers. You will help define best‑in‑class implementation practices, lead design and technical implementation of Salesforce Revenue Cloud projects, establish immediate rapport with clients, and drive the development of robust, scalable, and flexible solution architectures (including prototypes, proof of concepts, and architecture road maps). You will execute project tasks to ensure timely completion of key milestones, collaborate closely with team members, provide consultative input, and influence clients to fully utilize Salesforce Revenue Cloud applications.

If you're a detail‑oriented person who likes to roll up your sleeves and is passionate about helping create a premium customer experience, we want to talk to you.

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Responsibilities

• Lead requirements gathering and design sessions within Quote to Cash processes, including industry‑specific functions and approaches
• Create and document a cohesive design that utilizes best practices and meets customer objectives
• Provide technical leadership to the project team; guide consultants and developers through technical details required for the implementation
• Own and be accountable for project tasks
• Execute, and be able to teach, effective processes including project methodologies, programming standards, and meeting preparation
• Provide sound technical and business advice to the customer at all times with respect to the final solution and its successful adoption
• Form and test hypotheses based on a methodical examination of detailed evidence
• Design and implement robust systems and processes, running an efficient and organized operation
• Undertake complex analysis and trace performance implications through complex data or complex situations
• Formulate a broader perspective of an issue by recognizing interrelationships and interaction between elements
• Arrive at coherent conclusions through consistent application of reason and rigorous analysis
• Deliver to clear outcome‑based targets and measures
• Work with a strong sense of urgency towards getting the job done
• Participate in pre‑sales activities as needed

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Requirements

Minimum Qualifications

• 5+ years experience as a team member of successful project implementations of CPQ, CRM, Billing, and/or ERP systems
• 4+ years experience in solution architecture and design of CPQ, CRM, Billing, and/or ERP systems
• Understanding of efficient business processes (sales, order management/logistics)
• Strong communication skills with experience in messaging to external customers
• High motivation and desire to do whatever it takes to help the customer and our company succeed
• Strong technical skills, with Salesforce CPQ and/or Billing implementation and architecture experience
• 2+ years experience with e‑Business or SaaS applications and web‑based programming languages/technologies
• Experience with the Quote to Cash process
• BS/BA in a business discipline
• Willingness to travel

Preferred Qualifications

• Experience with RCA/RCB implementations
• 2+ years experience in solution architecture and design of Salesforce CPQ and/or Billing
• 3+ years design and configuration experience with Salesforce CPQ
• 2+ years experience with any recurring billing SaaS solutions, Apex and web‑based programming languages (HTML/JavaScript)

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Benefits

• Work‑from‑anywhere model; most staff globally work remotely
• Emphasis on work‑life balance and employee satisfaction
• Innovative, open company culture that empowers individuals to contribute positively
• Competitive base salary (generally CA$150,000 to $200,000 annually, varies by location)
• Competitive benefits package (details vary by profile, experience, and location)
• Equal opportunity employer – inclusive community welcoming all individuals regardless of gender identity, race, disability, sexual orientation, religion, age, marital status, or any other protected category
• Accommodations provided to applicants, including those with disabilities, during the recruitment process

Location: Remote (employees may live anywhere in Canada, with limited exceptions; some roles may require residence in a specific region or time zone to support customers).

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