Solution Engineer – Data Center Services

About

The Data Center and Cloud Services Team within Infrastructure provides strategic direction, technical/functional expertise, and platform management for First Quality’s Server and Compute solutions which include: HCI Infrastructure, Virtual Machines, Cloud Services, Active Directory, and related components as well as the tools and platforms that support the compute, storage, and backup systems at First Quality.

The Solutions Engineer – Data Center and Cloud Services is a key member of the Solution Delivery team, providing functional and technical leadership for the delivery of First Quality’s IT Infrastructure.

This position is responsible for the design, build, and deployment of the assigned systems and technologies. The person in this role will interact with team members at manufacturing sites and data centers as well as work directly with the Data Center & Cloud Architects to develop functional specifications and execute on the delivery of solutions including integration with other FQ systems and infrastructure.

The Solutions Engineer is responsible for build activities with a focus on hardware, software, and applications in our Data Centers and cloud environments which include but are not limited to: HCI Hardware for Virtual Workloads and Bare Metal Servers, Data Protection Platform Hardware and Systems, Enterprise Virtualization Platforms and hypervisor, Virtual Desktop Solutions, Cloud Services, and OS (Windows and Linux) server build administration and life cycle.

This position serves as a “build resource” for servers, storage, and backup services and, as such provides service transition to the Operations and Support Organization (L2) following completion of Infrastructure builds. Additionally, this role is responsible for serving as the L3 escalation point for these services. The person in this position owns their assigned system(s) and interacts with all divisions and departments within First Quality.

This person carries the responsibility for the build execution of the server / storage / backup services with the goal of fully utilizing their capabilities. The person in this position will work closely with the leaders and associates of First Quality’s IT and Security organizations to maintain a complete end-to-end Infrastructure systems lifecycle (architecture to delivery to support).

Responsibilities

• Primary responsibility is the delivery of approved projects and associated solutions.
• Works closely with Solution Architects to create functional specifications, and low-level technical designs.
• Delivers high quality infrastructure and services to the business which meet desired requirements both on time and up to standards.
• Creates test plans, test scripts, and executes to ensure the services operate as expected.
• Partners with the Information Security Team to ensure the security posture of their solutions meets industry standards and aligns with First Quality best practices.
• Develops all the required technical documentation, drawings, and release notes content at time of delivery to be provided to Operations Team for ongoing support.
• Also helps develop operational procedures documents for the Support and Operations Teams to follow.
• Assists with project planning and scheduling and managing of projects
• Delivers effective communications both written and verbal.
• Attends customer / internal customer facing meetings as required to properly gather requirements and understand the business need
• Ensures adherence to IT Architecture principles and guidelines.
• Acts as a Level 3 escalation for support activities.
• Updates job knowledge by attending educational opportunities and training events.

Qualifications

• Minimum 7-10+ years of IT Infrastructure experience.
• Knowledge and experience in Data Center and Server Infrastructure - Data Center operations and maintenance, Server Hardware, HCI Server Solutions – (such as Dell VxRail, HPE Greenlake, Cisco UCS)
• Strong Virtualization Infrastructure Experience: (such as VMware / vCloud Foundation, Microsoft