Solution / Technology Architect (Multiple Roles – Salesforce, AI, Cloud)

About the Role

We are hiring multiple Architect-level professionals to support enterprise initiatives within Aetna, focused on digital transformation, workflow platforms, and next-gen AI-driven customer engagement systems. These roles require hands-on architects who can design, influence, and deliver complex distributed systems at scale.

Open Roles

A. Salesforce Technology Architect (Health Cloud) – ATLAS Program

• Lead architecture for Service Operations Workflow Platform (ATLAS)
• Design solutions using Salesforce Health Cloud & Service Cloud
• Integrate with enterprise platforms like AWS, Kafka, Data360
• Build scalable workflow-driven systems for healthcare operations

B. Solution Architect – Conversational & Agentic AI (YAVA Program)

• Architect AI-driven voice/chat systems replacing legacy IVR
• Work on Aetna Virtual Assistant (YAVA) / Live Chat
• Design solutions using:
  • Conversational AI (IBM WatsonX, Dialogflow, etc.)
  • Agentic AI frameworks
  • API ecosystems & cloud-native services
• Enable intelligent, scalable, self-service experiences

C. Solution Architect – Cloud & Microservices

• Design scalable systems using:
  • AWS / Azure (primary), GCP (plus)
  • Microservices architecture
  • MongoDB / NoSQL + RDBMS
• Drive API-first, event-driven architecture patterns

Core Responsibilities

• Own end-to-end solution architecture for assigned epics/features
• Partner with Product Owners, BAs, and Engineering leads
• Define architecture patterns, solution designs, and technical roadmaps
• Collaborate with enterprise architects and integration teams
• Produce architecture artifacts (diagrams, solution docs, presentations)
• Lead design reviews and stakeholder discussions
• Ensure scalability, performance, and reliability of systems
• Drive adoption of best practices, Agile/SAFe principles, and DevOps

Required Skills

• Strong experience in Solution/Technology Architecture
• Proven track record in complex systems design & integration
• Deep understanding of:
  • Distributed systems (parallelism, concurrency, race conditions)
  • API-first architecture & system integration
  • Modern tech stack: Java, Node.js, JavaScript
• Hands-on experience with:
  • Cloud platforms (AWS/Azure/GCP)
  • Messaging systems (Kafka or similar)

Strong knowledge:

• Design patterns & architecture principles
• Agile methodologies (Scrum/SAFe)
• Excellent communication and stakeholder management skills
• Ability to handle multiple priorities independently

Desired Skills

• Experience with Gen AI (RAG, Vector DB, embeddings)
• Conversational AI tools (WatsonX, Dialogflow, etc.)
• Experience with Salesforce or ServiceNow workflows

Tech Environment

• API-first enterprise architecture
• AWS (compute/digital), Azure (compute), GCP (data/analytics)
• Salesforce Health Cloud / Service Cloud
• Event-driven systems & modern integration patterns