Solutions Architect - Digital Workplace

About First Quality

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dish soap solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better.

Responsibilities

• Evaluate and recommend end-user software and hardware; create and negotiate proposals for purchasing new or upgraded products.
• Establish and maintain the "Digital Workplace Roadmap" which includes processes and technologies which continuously enhance and modernize our end user experience.
• Deploy Enterprise solutions which drive collaboration between team members enabling them to work together easily and efficiently in a modern workplace.
• Work closely with Information Security to ensure endpoint security platforms are deployed, managed, and maintained properly.
• Assist in establishing and maintaining standards for endpoint software, hardware, and related peripherals as well as setting and maintaining the roadmaps.
• Provide training to the End User Technology team members around use and administration of relevant platforms and services.
• Validate new and existing IT services provided to customers are optimal and meet business needs.
• Collaborate with other IT team members and business members to plan, build, and operate technologies and systems.
• Ensure end user technology solutions are a best fit to First Quality and adhere to enterprise architecture and principles.
• Create and maintain current documentation associated with applications and systems managed by the team.
• Responsible for software licensing management and compliance.
• Provide Tier IV and escalation support to End User Technicians and engage with vendors and partners to resolve issues.
• Work closely with vendors for escalated issues and roadmap strategies for End User Hardware and Peripherals.
• Assist in project change management efforts.
• Active Directory (AD) administration to maintain user and machine accounts, access rights for users and groups, machines, and group policy updates to deliver end user capabilities.
• Utilize resources and tools to monitor and manage systems and services ensuring their overall health and availability.
• Responsible for maintaining up to date and secure desktop Operating System images for FQ.

Qualifications

• Bachelors' Degree in Computer Science or related field desired. Advanced degree a plus.
• 10-15 years of experience in an End User IT field.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• High level of understanding of End User platforms and operating systems including but not limited to:
  • Windows 10 & 11, Apple iOS, Mac OS
  • MS Office 365 Suite and MS Products
  • Conditional Access, Entra ID, M365/O365 Traffic Optimization.
  • Workstation Image Builds and Deployment
  • Microsoft Azure, SCCM, WDS
  • Intune, SOTI Mobi, other MDMs
• Familiarity with App Streaming and Desktop-as-a-Service platforms such as Citrix, Horizon VDI, Windows 365, Azure Virtual Desktop
• Encryption standards, Microsoft Purview, DLP Technologies
• Endpoint Security Agents such as CyberArk EPM, Netskope, Crowdstrike and other
• Hardware - Laptops, Desktops, Thin Clients, Video Conference Systems
• Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements.
• General knowledge of all IT disciplines and technology platforms.
• Ability to work within a 24/7 environment.
• Practical experience in IT management.
• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.
• IT experience in a strong manufacturing environment demonstrating a proven project and process management skill set preferred.
• Excellent customer service skills and change management skills to facilitate transition from one technology to another.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Ability to work in a fast-paced, high demand environment.
• Results oriented, customer-focused.
• Ability to work well independently and in team environment.
• Exhibits a proactive commitment to professional development by staying abreast of the latest technologies and industry trends.
• Actively engages in networking opportunities and participates in industry events to enhance the evaluation and implementation of digital workplace strategies within the enterprise infrastructure framework.
• Strong problem-solving skills
• Solid organizational and time management skills
• Proven ability to deliver despite obstacles.
• Trustworthy with high degree of credibility
• Solid written and verbal communication skills, including the ability to communicate to the business.
• Demonstrate consistent and appropriate responsiveness to both urgent and non-critical matters.
• Able to collaborate effectively with a variety of cross functional teams.

Work Environment

• Majority office environment with some plant and warehouse.
• The office environment will primarily be remote "home office," with some in office when required.
• Ability to work within a 24/7 environment.
• Ability to travel up to 5% of time. Very minimal travel required

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.