Solutions Engineer - K8s Support - Customer 1st - REMOTE

Job Title: Senior Solutions Engineer – Cloud & Kubernetes (Remote – US/Canada)

Company Stage: Series B – Rapidly scaling, remote‑first startup

Location: 100 % remote (anywhere in the United States or Canada)

Team: Smart, passionate, and fast‑growing Solutions Architecture & Engineering group

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About Our Customers

• Enterprise‑level, industry‑agnostic organizations
• Focus on CloudOps, DevOps, Platform, and Infrastructure teams
• Environments span pure cloud and hybrid architectures

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What You’ll Do

Area	Responsibilities
Customer Engagement	• Partner with new and existing enterprise customers throughout the full lifecycle – from presale discovery to implementation, go‑live, and ongoing support. • Act as a trusted technical advisor, translating business needs into scalable cloud solutions.
Solution Design & Delivery	• Architect, deploy, and manage Kubernetes clusters (AKS, EKS, GKE) and related cloud‑native services. • Build and maintain IaC pipelines (Terraform, CloudFormation, Pulumi, etc.) to ensure repeatable, auditable deployments. • Develop automation scripts and tooling in Bash, Python, Go, or C to streamline operations.
Operations & Support	• Provide Tier‑2/3 troubleshooting for production incidents, performance bottlenecks, and security concerns. • Mentor internal engineering teams and customers on best practices for container orchestration, observability, and resilience.
Documentation & Knowledge Sharing	• Produce clear, customer‑focused documentation (architecture diagrams, runbooks, SOPs). • Contribute to internal knowledge bases, webinars, and technical blogs.
Continuous Improvement	• Gather feedback from the field to influence product roadmap and feature prioritization. • Stay current with emerging cloud‑native technologies and share insights with the team.

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Who You Are

Required Experience	Desired Skills
5+ years in engineering/operations (systems, software, infrastructure)	• Deep expertise in Kubernetes – design, deployment, day‑to‑day management. • Hands‑on experience with AKS, EKS, GKE and multi‑cloud networking/storage.
2+ years supporting external enterprise customers (solutions engineering, customer success, technical support)	• Strong Linux proficiency (Bash/Shell scripting). • Proficiency in Python, Go, or C for automation and tooling.
Proven track record delivering cloud‑native solutions on AWS, Azure, or GCP	• Infrastructure‑as‑Code (Terraform, CloudFormation, Pulumi, etc.). • Container orchestration & CI/CD pipelines (ArgoCD, Jenkins, GitHub Actions).
Bachelor’s degree in Engineering, Computer Science, Electrical/Electrical/Computer Engineering (or equivalent experience)	• Excellent communication – can explain complex concepts to both technical and non‑technical audiences. • Passion for mentoring and knowledge sharing.

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Why Join Us

• Fully remote – work from anywhere in the US or Canada, with a flexible schedule.
• Series B growth – be part of a high‑impact team shaping the future of our platform.
• Collaborative culture – smart, passionate colleagues who value learning and innovation.
• Competitive compensation – base salary + equity + comprehensive benefits package.
• Professional development – conference budget, certifications, and internal tech talks.

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How to Apply

If you’re excited about helping enterprise customers unlock the power of cloud‑native architectures and thrive in a fast‑moving, remote environment, we’d love to hear from you.

Submit:

1. Your updated résumé
2. A brief cover letter highlighting a recent Kubernetes‑focused project and your approach to customer success

We’re an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

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Ready to shape the future of cloud solutions? Apply today!