Solutions Engineer, North

About Trend Micro

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and provides central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com.

Position Overview

Joining our Technical team you will be part of a high performance team that focuses on cutting edge technology solutions related to cyber security. As a Sales Engineer, you will have ample opportunities of getting exposed to breadth of technologies like cloud native application security, Devsecops and other emerging areas of cloud. Trend Micro being leaders in unified endpoint security, Network security and email security is creating a wave with its market disturbing offering of XDR, where we are uniquely positioned to be a technology leaders having end to end security offerings. That is why in recent Forrest report Trend Micro is declared a leader for XDR. At Trend, role of a Sales Engineer expands from being an evangelist to a cyber security consultant. As most enterprises are rushing to adapt cloud technologies and AI-ML driven cyber security solutions, Sales Engineer creates a very strong relation with customer as a reliable advisor and technologist.

Responsibilities

• Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly.
• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey.
• A strong pillar to build and train sales organisation. You shall be an extremely good story teller and help sales team to sell better and effectively.
• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role.
• Conduct routine update on the new product/ technology to the internal sales staff.
• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how.
• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking.
• Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution.
• Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner.
• Apply strong problem‑solving skills to design solutions that solves the customer problems.
• Developing close relationships to help influence the technical strategy of the customer.
• Deliver training to customer and prospects about Trend Micro solutions.
• Working with company technical support personnel to ensure ongoing quality of support and customer health.
• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies.
• Continuous self‑improvement and learning to maintain current technical knowledge, participate in technical communities of interest.
• Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role.

Experience

• 8+ years of experience in enterprise sales, preferably in cybersecurity or IT solutions.
• Strong knowledge of cyber security solutions (Endpoint, E‑mail, Web, IPS, Cloud‑based security solutions).
• Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers.
• Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
• Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage.
• Good written and spoken communication skills in English.
• A strong interest in all aspects of cybersecurity and a passion for customer security.
• Excellent understanding of public cloud technologies such as AWS and Azure.

Diversity & Inclusion

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity – the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio‑economic status, and political philosophy.

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We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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For over 35 years, Trend Micro’s unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single‑minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats. At TrendAI, we embrace change, empower people, and spark innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We’re always seek for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is shaping the future.

Explore Working at TrendAI: https://www.trendmicro.com/en_us/about/careers.html