Specialist - Business Analysis

Role Description

Job Title: Salesforce Training Lead
Location: Mississauga, Ontario, Canada

Role Summary

We are seeking a Salesforce Training Lead to design and deliver role‑based training programs and job aids that enable Day‑1 user performance across impacted personas. This role ensures effective knowledge transfer, adoption readiness, and sustained user enablement for Salesforce launches.

Key Responsibilities

• Create and deliver role‑based Salesforce training tailored to diverse user personas
• Develop job aids, quick reference guides, and enablement materials to support Day‑1 readiness
• Partner with business stakeholders and OCM teams to align training with change impacts
• Conduct training sessions (virtual and in‑person) and measure effectiveness through feedback and adoption metrics
• Coordinate with project teams to ensure training content reflects system functionality and business processes
• Drive continuous improvement of training programs based on user feedback and evolving Salesforce capabilities

Primary Skills

• Strong expertise in Salesforce platform functionality and user workflows
• Proven experience in instructional design, curriculum development, and training delivery
• Ability to create role‑based enablement materials, job aids, e‑learning, workshops
• Knowledge of adult learning principles and training evaluation methods

Secondary Skills

• Excellent communication, facilitation, and presentation skills
• Strong stakeholder management and collaboration abilities
• Analytical mindset to measure training effectiveness and adoption metrics
• Flexibility to adapt training strategies to evolving business needs

Qualifications

• Bachelor’s or Master’s degree in Education, Organizational Development, Business Administration, or related field
• 9–12 years of experience in training and enablement, with at least 3–5 years in Salesforce programs
• Experience in enterprise‑scale training delivery across diverse user groups
• Salesforce certifications (Administrator, Business Analyst, or Consultant) desirable
• Familiarity with Learning Management Systems (LMS) and digital training tools
• Track record of driving successful user adoption in large‑scale digital transformation initiatives

Benefits & Perks

• Comprehensive Medical Plan covering medical, dental, vision
• Health Care Spending Account
• Short‑Term and Long‑Term Disability Coverage
• Life Insurance
• Annual vacation and other paid leaves
• Maternity Leave Top‑Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location, job level, and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation, such as an annual performance‑based bonus, sales incentive pay, and other variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

Equal Opportunity Statement

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation

LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us so that arrangements can be made for the appropriate accommodations to be in place.