Senior Business Analyst/Scrum Master

Job Summary

Cisive is a leading provider of compliant background screening solutions serving mid-market businesses, nonprofits, and healthcare organizations. This is a dual-function role for a sharp, collaborative professional who thrives at the intersection of analysis and agile delivery. You will serve as both the primary Senior Business Analyst and Scrum Master for a cross-functional team supporting our mid-market clients, driving clarity from discovery through delivery in a compliance-sensitive, regulated environment.

Duties and Responsibilities

• Partner with product owners and stakeholders to elicit, document, and validate business requirements across Cisive’s background screening workflows
• Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows — with particular attention to FCRA compliance requirements
• Conduct gap analyses, workflow assessments, and process mapping across screening product areas including criminal, verifications, civil, medical, MVR, and drug screening
• Maintain a well-groomed, prioritized product backlog in collaboration with the Product Owner
• Facilitate discovery sessions, workshops, and stakeholder interviews to align on scope and intent
• Serve as a liaison between business stakeholders and the development team to ensure shared understanding
• Define and track KPIs and success metrics for delivered features and solutions
• Produce high-quality documentation including BRDs, process diagrams, data flows, and user journey maps
• Support UAT by developing test scenarios, coordinating with QA, and managing stakeholder sign-off
• Facilitate all scrum ceremonies: sprint planning, daily standups, sprint reviews, and retrospectives
• Shield the team from external interruptions and protect sprint commitments
• Track and communicate sprint velocity, burndown metrics, and team capacity
• Coach team members on agile principles and continuous improvement practices
• Identify and actively remove blockers, escalating impediments when necessary
• Foster a psychologically safe, high-trust team environment rooted in agile values
• Report sprint health and delivery progress to leadership and key stakeholders
• Continuously improve team processes through retrospective action items and experimentation

Minimum Qualifications

• 5+ years of business analyst experience
• 2+ years acting as a Scrum Master or agile lead
• Strong proficiency with Jira and agile tooling
• Experience writing user stories and BRDs
• Exceptional facilitation and communication skills
• Ability to manage competing priorities across dual roles

Preferred Qualifications

• CSM, CSPO, or equivalent Agile certification
• CBAP or PMI-PBA certification
• Experience in regulated or compliance-sensitive industries (FCRA, background screening, or HR-tech (preferred)
• Familiarity with process documentation tools (e.g., Confluence)
• Background in SaaS or product-led organizations
• Experience with Claude

Working conditions

This job operates in a professional office environment or remotely. This role routinely uses general office equipment.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 10 lbs.