Sr. Client Success Manager

Why consider this job opportunity

• Salary up to $161,500
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Potential eligibility for performance incentives, bonuses, commissions, or equity
• Opportunity for career advancement and growth within a leading energy solutions provider
• Work within a collaborative environment that fosters initiative and achievement
• Engage with large, complex accounts, making a significant impact on customer success

What to Expect (Job Responsibilities)

• Serve as the primary trusted advisor for a portfolio of high-value enterprise accounts, maintaining strong C‑level relationships
• Drive customer success by aligning solutions with clients' business objectives and operational processes
• Optimize and document client business processes, recommending best practices and collaborating on redesigns
• Manage end‑to‑end service delivery, coordinating internal teams to meet service level agreements and resolve escalated issues
• Conduct regular Executive Business Reviews and strategic planning sessions to review performance metrics and identify expansion opportunities

What is Required (Qualifications)

• 7+ years of experience in Client/Customer Success, Account Management, or Consulting, with at least 4+ years focused on enterprise‑level customers
• Bachelor's degree in Business, Finance, Accounting, Engineering, or a related field
• Proven track record of managing large, complex accounts in B2B environments
• Strong business process expertise with experience in mapping, analyzing, and optimizing operational workflows
• Solid understanding of accounting principles and financial operations

How to Stand Out (Preferred Qualifications)

• Familiarity with Distributed Energy Resources, including solar and battery storage
• Experience in service delivery management, including project management and issue resolution
• Exceptional relationship‑building and executive communication skills
• Experience in the energy, utilities, cleantech, or renewable energy sectors
• Project management certification (PMP, Agile, etc.) or Six Sigma/Lean experience

Additional Information

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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