Engagement Manager

About The Team

Workday is the leader in enterprise-class, software-as-a-servic e (SaaS) solutions for managing global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Student solutions for midsize and large organizations.

About The Role

As an Engagement Manager in our Government practice (West Region), you will be the key player on a team that guides customers through the deployment lifecycle, solution delivery, and issue management by partnering with Workday Delivery leadership, consultants, and resource management. You will be the Workday leader responsible for managing the Customer experience through deployments. You will be tasked with handling a portfolio of project engagements, including external customer facing engagements (initial and subsequent add-on deployments) as well as internal Workday engagements.

You will ensure the successful implementation of the Workday product on some of our largest projects for our Government customer base. The Engagement Manager will drive the client implementation and will be involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and work with the Client project manager to resolve issues that stand in the way of project success. The Engagement Manager will also be tasked with managing to the agreed upon budget and delivering the project profitably.

What you’ll be doing:

• Project manage one or more Workday product implementations concurrently
• Ensure the project is successfully delivered within the budget and time outlined in the SOW
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
• Provide guidance and mentoring to Professional Services resources working on your implementations
• Ensure projects are properly planned and staffed
• Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes
• Work with Delivery Assurance to ensure compliance with agreed to checkpoints
• Present at Executive Steering Committee meetings
• Ensure the client takes advantage of Workday best practices
• Be a liaison for Professional Services when interacting with sales and/or development
• Identify opportunities to position other service offerings
• Ensure the client can serve as a reference upon completing their implementation
• Assist in the transition of the customer from Professional Services to Product Support
• Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW

Expected results within 12 months:

• Become an expert in Workday's Implementation Methodology and use it on all engagements
• Demonstrate proficiency in the Workday HCM, Financials, and/or Payroll product suite
• Full project P+L ownership

Workday State and Local Government Products Overview:

https://www.workday.com/en-us/industries/government.html

About You

Basic Qualifications: Sr Engagement Manager (P4)

• Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal, State & Local Government, Higher Education and/or Non-Profit customer base.
• Experience (6+ years) in having implemented Workday, Oracle, PeopleSoft, SAP, Ultimate, Lawson or a similar application
• Solid grasp (6+ years) of at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience.

Basic Qualifications: Principal Engagement Manager (P5)

• Demonstrable experience (8+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal, State & Local Government, Higher Education and/or Non-Profit customer base.
• Experience (8+ years) in having implemented Workday,
• Solid grasp (8+ years) of at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience.

Other Qualifications:

• Experience managing 3rd parties on a project
• Experience within the Public Sector
• Business development experience
• Previous service sales experience is a plus. Successful candidates have a balance of functional (business) and technical experience
• Prior consulting experience either as an internal consultant or with a consulting/software company
• Experience in project managing financial implementations or knowledge of financial business processes and financial reporting is desirable
• Strong conflict management skills, including the ability to identify root causes, apply effective communication strategies, and implement appropriate resolution techniques to foster a positive and productive work environment
• Demonstrated influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders
• Exceptional relationship management skills, with a focus on building and maintaining solid relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment
• Proven capacity to lead, with the ability to motivate and guide teams, foster collaboration, and drive success in achieving organizational objectives
• Ability to travel 50 percent or more of the time

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.OR.Beaverton

Primary Location Base Pay Range: $122,800 USD - $184,200 USD

Additional US Location(s) Base Pay Range: $116,600 USD - $207,200 USD