Senior Manager 3PL Partner Performance Management

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The JJMT Transformation function is responsible for designing and realizing the future-state supply chain network for Johnson & Johnson MedTech. This function includes oversight of consolidation and rationalization actions for the global distribution network, a strategic shift toward an asset-light model, and the build-out of new, future-looking logistics capabilities including partner management, network design, systems strategy, and defining the transition standards required to sustain performance in the future state. The team operates centrally, working in close partnership with regional Deliver teams across EMEA, APAC, LATAM, and North America.

Purpose of Position

As a member of the Transformation function, this role supports the development and deployment of Partner Performance Management capabilities, with a primary focus on building and enabling cost gap modeling, performance tracking, and analytics to improve partner performance and ensure alignment with contractual commitments. The role contributes to the establishment of standardized methodologies, reporting frameworks, and analytics capabilities, while enabling regional teams to adopt and apply these capabilities. The position also provides flexible support to Transition Standards activities, contributing to coordination and consistency in the execution of network changes across regions through defined standards and knowledge sharing.

Responsibilities / Principal Duties (Essential Functions)

• Build and support the development of cost gap modeling capabilities required for Partner Performance Management, including supporting financial and analytical frameworks and capability development plan
• Conduct cost gap modeling analyses to identify gaps between contracted and actual performance and support actions to drive contract compliance and value realization
• Identify and define requirements to track and report on operational and financial performance aligned with contractual commitments
• Develop and maintain reporting and analytics to provide visibility into partner performance, including support for operational reporting cadences and governance forums
• Support the build-out and coordination of additional analytics capabilities, including contributing to the development of functional analyst capabilities to conduct transactional reporting and analytics
• Train and support regional teams on cost gap modeling, associated tools, and methodologies to enable consistent adoption across regions
• Support implementation of performance management metrics and reporting as part of operational cadences (e.g., T2T, Operational Reviews), in partnership with regional teams and functions
• Provide support to Transition Standards activities, including contributing to coordination across regional teams and supporting deployment of standardized approaches for network transitions.

Education/Experience

Education and/or additional training:

• A minimum of a bachelor degree is required
• A Master's degree or MBA in Supply Chain, Finance, Operations, or a related field is preferred

Experience and functional competencies:

• Minimum 7–10 years of relevant experience in supply chain, logistics, procurement, or partner / supplier performance management, with exposure to transportation, warehousing, or 3PL environments
• Experience in developing and applying performance management and analytics capabilities, including cost gap modeling, KPI tracking, and operational or financial performance reporting
• Experience building or supporting analytical frameworks and reporting capabilities to track performance aligned with contractual or operational commitments
• Ability to work in a global, matrix organization: strong communication and presentation skills; ability to partner with and influence others without direct authority; build consensus and collaborate with people from different functions and regions
• Experience supporting capability deployment and adoption across regions, including training and enablement of stakeholders
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights

Leadership Competencies

• Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo.
• Connect – Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; leverages insights to proactively uncover critical unmet needs and turn them into new opportunities.
• Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation.
• Lead - Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds, and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organization.
• Deliver - Empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results.
• Decision-making and problem solving - Responsibility for supporting the development and application of partner performance management methodologies, analytics frameworks, and reporting capabilities, including cost gap modeling and performance tracking aligned with contractual commitments. Decision-making and problem solving related to identification and analysis of performance gaps, evaluation of root causes, and support of actions to improve partner performance and contract compliance, as well as supporting the deployment of standardized approaches for network transition activities.

Required Skills

• Analytics

Preferred Skills

• Agile Decision Making
• Agility Jumps
• Analytics Insights
• Business Alignment
• Continuous Improvement
• Cross-Functional Collaboration
• Leadership
• Organizational Project Management
• Organizing
• Program Management
• Project Management Methodology (PMM)
• Project Management Office (PMO)
• Project Management Tools
• Project Reporting
• Statement of Work (SOW)
• Technical Credibility