Sr Network Services Manager

Job Description

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
• Oversee daily operational activities, including incident management, problem resolution, and service availability
• Serve as escalation point for high-priority network and infrastructure issues
• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
• Support ongoing and planned initiatives, including:
  • SD-WAN implementation and optimization
  • Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
  • Security integrations (e.g., Secure Workload, NGFW, identity services)
• Provide vendor coordination and oversight for network-related services and contracts
• Ensure compliance with Agency security standards, policies, and regulatory requirements
• Participate in change management processes and ensure proper documentation and approvals
• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
• Provide status reporting, risk identification, and mitigation planning to leadership
• Maintain documentation of network architecture, processes, and operational procedures
• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

Minimum Requirements

• Minimum of seven (7) years experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals
• Minimum of seven (7) years of experience with administration, maintenance, and design of Cisco VoIP solutions
• Minimum of five (5) years experience managing a networking team in a highly complex environment
• Experienced with implementation and support of 24x7x365 network, voice, and video environment
• Must be able to demonstrate the legal right to work in the United States

Equal Opportunity Statement

DIA SOFTWARE SOLUTIONS LLC is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. DIA SOFTWARE SOLUTIONS is an E-Verify employer.