Senior Product Manager for Partners and Integrations

About

At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through modern technology, simple design, and listening. Headquartered in New York City, we are a growing, motivated team passionate about innovating with customers.

Our core product, Nliven, is a real-time platform helping venues manage ticket sales efficiently and create engaging buying experiences. We have presence in the US and UK and anticipate robust growth in 2026.

We maintain connection through Slack, virtual events, and regional meetups despite a dispersed, largely remote workforce.

About The Role

We are building a platform powering performing arts including ticketing, ticket protection, parking, CRM, donations, memberships, and martech integrated into one ecosystem. The Senior Product Manager for Partners and Integrations will own product delivery for this expanding area.

This new role is the first dedicated PM for our integrations and API platform. Responsibilities include ensuring API parity with our consumer platform, scalability, reliability, security, and enabling integration partners. You will partner with Engineering and Design and shape third-party product connection strategy.

Reporting to the VP, Product, this is a high-leverage individual contributor role requiring platform thinking and execution focus.

This is a full-time, fully remote position for candidates located in specified US states. Travel and occasional in-person meetings may be required. Hybrid work may be expected in the future.

About You

• Think in systems and obsess over developer experience, reliability, and extensibility.
• Fluent in business and technical conversations.
• Experienced in building new product areas or teams.
• Proven track record of shipping integrations or platform features in B2B SaaS.

What You'll Do

• Own the API as a product and drive strategy for parity with consumer platform.
• Ensure platform reliability and scale with Engineering.
• Lead product lifecycle for new integrations.
• Analyze competitive landscape to inform strategy.
• Shape partner ecosystem strategy and scale partner roster.
• Use data to guide product decisions.
• Collaborate with Engineering and Design from concept to launch.
• Represent integration customers and translate feedback into requirements.
• Align integrations roadmap with company vision.

Other Duties

Job description is not exhaustive; duties may change with or without notice.

What You'll Bring

Minimum Requirements

• 4+ years product management experience focused on APIs, platforms, integrations, or developer tools.
• Experience in B2B SaaS with understanding of B2B or B2B2C platforms.
• Technical fluency with APIs, webhooks, data flows, and system architecture.
• Success launching integrations or platform features from concept to delivery.
• Knowledge of product management principles and best practices.

Preferred

• Experience in ticketing, live events, or performing arts technology.
• Experience with consumer-facing products or mobile apps.
• Experience establishing new product areas or teams.

Essential Skills

• Strong communication skills.
• Ability to manage multiple projects independently.
• Analytical, decision-making, and problem-solving skills.
• Attention to detail.
• Cross-functional collaboration.
• Organizational, leadership, and time management skills.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack
• Zendesk
• Jira

What We Value

• Find Harmony: balance work and life.
• Have a Clear View: transparency and understanding roles.
• Be a Fan: passion and innovation.
• Welcome All: diversity and teamwork.
• Perform at Your Best: commitment to customer success.

How We Work

• Radical Curiosity: learning and customer focus.
• Embrace Change: accountability and collaboration.
• Seek Solutions: decisive and iterative action.
• Empathy: listening and mutual respect.
• Transform: high standards and continuous improvement.

Our Commitment to Diversity

TixTrack is committed to a bias-free workplace valuing diversity, equity, and inclusion.

What We Offer

• Base salary $140,000 to $165,000.
• Annual bonus eligibility.
• 100% premium paid medical, dental, vision for employee and dependents with HSA option.
• Company-paid life insurance.
• Traditional and Roth 401k plans.
• Paid parental leave.
• Learning and development reimbursement.
• Working abroad opportunities.
• Volunteer days off.
• Flexible scheduling.
• Up to $300 reimbursement for hybrid work equipment.
• Generous PTO and holidays.
• Remote work environment.

Legal Notices

California Applicants: CCPA/CPRA Notice, Right to Work Poster, Notice of E-verify Participation.

Reasonable accommodations available during hiring process upon request.