Post Purchase PM-T

About

The Post Purchase PM-T owns the path for Fulfillment, Returns, and Customer Service for Amazon's Fashion subsidiaries (Shopbop and Zappos). The position requires working closely with customers, stakeholders, business, and operations teams to understand needs and motivations for critical projects, then having high influence on engineering to ensure we are building in a way that not only satisfies project needs but sets us up for the future.

This position requires Think Big, Ownership, and Customer Obsession, combined with an ability to Deliver Results. The successful candidate will demonstrate strong data-driven analytical skills, embrace experimentation, and communicate effectively across teams from business to tech to operations teams within our fulfillment centers, consistently delivering results through operational excellence.

Key job responsibilities

• Oversee the complete product lifecycle from strategic planning through tactical execution
• Craft executive communications and present regularly to cross-functional leaders
• Establish and align on the vision, product strategy, and roadmap that builds upon our current shopping experiences and supporting tools
• Cultivate and leverage partnerships across Amazon's technology community
• Define clear, measurable product goals with regular assessment cadence

About The Team

Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes we do get to work on really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Compensation & Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 166,300.00 - 225,000.00 USD annually

USA, WI, Madison - 151,200.00 - 204,600.00 USD annually

Company - Zappos.com LLC

Job ID: A3144382