Program manager

Project Planning and Management

• Develop and maintain a comprehensive project plan, including timelines, deliverables, and resource allocation.
• Define project objectives and success criteria in collaboration with stakeholders.
• Estimate project costs and resources required, and regularly update these estimates based on evolving project needs.
• Monitor project progress, identify risks and issues, and implement mitigation strategies.
• Ensure adherence to project management best practices and methodologies.

Requirements Development and Documentation

• Conduct thorough analysis and documentation of permit-related processes and requirements across various city departments.
• Identify gaps, conflicts, and opportunities for process improvement.
• Collaborate with stakeholders to define clear and concise requirements for the enterprise permitting solution.
• Create and maintain comprehensive documentation, including functional specifications, use cases, and user stories.

Coordination and Communication

• Work closely with technical staff, vendors, and stakeholders to ensure effective coordination and collaboration throughout the project.
• Facilitate regular meetings, status updates, and workshops to gather input, resolve conflicts, and ensure alignment.
• Communicate project updates, milestones, and risks to project stakeholders, including city government officials, department heads, and project team members.
• Act as a liaison between technical teams and non-technical stakeholders, translating technical concepts into clear, understandable language.

Vendor Management

• Collaborate with procurement and legal teams to identify and engage with vendors who can provide the necessary expertise and solutions.
• Manage vendor relationships, contracts, and deliverables to ensure successful implementation of the enterprise permitting solution.
• Conduct vendor evaluations, including assessing technical capabilities, references, and alignment with project goals.
• Monitor vendor performance, identify and address issues, and escalate concerns as necessary

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven experience as a Project Manager, preferably in the implementation of enterprise software solutions or large government projects.
• Strong understanding of project management methodologies, tools, and best practices around cost development and risk mitigation.
• Experience with requirements gathering, analysis, and documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to manage and resolve conflicts, particularly when dealing with conflicting requirements from multiple departments.
• Experience in vendor management, including vendor evaluation, contract negotiation, and performance monitoring.

The Project Manager will make a significant impact on the efficiency and effectiveness of resident facing processes across the city government.