FLEX Senior Program Specialist, BTO Deployment

About the Role

The Senior Program Specialist, Deployment supports the Business Transformation Office (BTO) by providing ongoing administrative, coordination, and operational support across the Deployment leadership team. This role focuses on enabling effective day to day operations through calendar and appointment management, team meeting coordination, and general utility support, while also contributing to deployment readiness and execution activities across enterprise transformation initiatives. The role partners closely with Deployment leadership, change and communications leads, continent and discipline stakeholders, and external partners to support planning, coordination, and execution of deployment strategies across BTO initiatives.

The role contributes to ensuring the organization, continents, and properties are prepared for successful adoption and sustainment of transformational change. Additionally, the Senior Program Specialist serves as the task management software (Land IT) administrator and subject matter expert (SME). This role is responsible for the day to day administration, coordination, and support of Land IT activities, including ticket management, task tracking, and user support. Acting as a key point of contact between Deployment, IT, and business stakeholders, the role ensures Land IT processes, requests, and tooling are managed efficiently to support successful execution of enterprise transformation initiatives.