Customer Service Representative, Sales

About the Role

CFS Brands is seeking to hire a Customer Service Representative reporting to the Customer Service Training Manager at the corporate location in Oklahoma City, OK. This is not a call center position: this position supports our sales team and is responsible for managing multiple aspects of existing accounts to offer quality customer service and help achieve organic sales growth. Success depends heavily on improving the efficiency and effectiveness of our order fulfillment, willingness to serve our customers, account planning and development/ownership of the customer experience.

Responsibilities

• Respond to incoming calls, emails, and other inquiries from customers.
• Proactively make outgoing calls, draft outgoing emails to established customers.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile to engage customers.
• Assist with the placement of orders, ensuring accurate data is being entered/utilized.
• Manage returns process for customers timely and professionally.
• Give accurate direction and support to team leaders, managers, and directors to facilitate successful completion of organization’s targets and performance goals.
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
• Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.

Education And Experience

• 2-4 years relevant work experience.
• Basic understanding of Microsoft Office skills including Excel and Word.
• Excellent customer service skills.
• Excellent communication and interpersonal skills
• Strong planning, attention to detail with organizational and follow up skills.
• Ability to prioritize work tasks and manage time effectively.
• Ability to work well as part of a team.
• Ability to complete paperwork requirements accurately and consistently.
• Sense of urgency and self-motivation; ability to work independently.
• Ability to work under pressure and meet deadlines.

CFS Brands

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.