Sr. Salesforce Business Analyst

Minimum Qualifications, Education, Knowledge, Skills, and Abilities

Education & Experience

• 7+ years of experience of leading discovery workshops, soliciting and documenting business requirements
• 5+ years of experience as a Salesforce Business Analyst or System Administrator
• Salesforce Admin (ADM-201) certified required
• USM and/or UMGC prior experience preferred
• Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
• Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics
• Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality
• Strong understanding of key SFDC architectural concepts and how they influence business process designs
• Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs
• Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps
• Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications
• Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes
• Experience establishing and maintaining effective working relationships in team environments and with other business organizations

Knowledge, Skills & Abilities

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Excellent analytical, technology, communication, decision making and problem-solving skills
• Excellent written and verbal communication skills
• Excellent project management skills and a positive attitude
• Strong understanding of Salesforce best practices and functionality
• Self-motivated and able to work both with the team and independently while remote
• Strong data management abilities
• Strong relationship management skills
• Strong understanding of and detailed experience with the Salesforce architecture
• Knowledge of Software Development Life Cycle (SDLC) methodologies
• Knowledge of JIRA, Azure DevOps or similar project management tool
• Knowledge of Agile methodology, working in 3-week sprints, daily scrums, etc.