Sr. Service Now Developer

Position Description

The ServiceNow SAM Developer is responsible for designing, implementing, and integrating with other enterprise services. This position is ideal for an individual with a solid background and expertise in ServiceNow's SAM Pro module who will drive the implementation and management of ServiceNow Pro for tracking software assets, ensuring license compliance, optimizing usage, and delivering actionable insights for cost efficiency. This position develops automation workflows, ensures scalable configurations, and creates dashboards and APIs to support compliance and reconciliation across ServiceNow SAM.

Responsibilities

• Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.
• Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.
• Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization
• Configure and automate ServiceNow SAM modules for asset lifecycle tracking and optimization reporting
• Configure and maintain integrations using REST/SOAP APIs and Integration Hub (e.g., pulling data from SCCM, JAMF, or SaaS tools)
• Design, implement, and refine the SAM Pro module to align with business objectives and ensure accurate asset tracking, license management, and compliance.
• Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities
• Ensure proper data flows between SAM Pro and procurement systems, to facilitate seamless license management from purchase to deployment and retirement.
• Lead module development, integrations, and enhancements across the ServiceNow suite.
• Lead the configuration, administration, and optimization of ServiceNow SAM Pro to track, manage, and report on software assets across the organization.
• Manage integration between ServiceNow SAM Pro and other IT asset management tools, discovery tools, and enterprise systems (e.g., SCCM, discovery tools, cloud environments).
• Monitor software license consumption, optimize license usage, and identify potential savings opportunities through accurate usage tracking.
• Oversee data reconciliation between ServiceNow SAM Pro and actual software usage, ensuring that software inventories are up-to-date and accurate.
• Support software audits (internal and vendor-driven) by providing data from ServiceNow SAM Pro, ensuring readiness for compliance reviews and audits.
• Troubleshoot and resolve technical issues related to ServiceNow SAM Pro configurations, integrations, and workflows.

Skills Requirements

Foundation for Success (Basic Qualifications)

• Knowledge and experience in developing workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities
• Knowledge and experience designing, implementing, and governing CMDB structures and data relationships.
• Hands-on experience configuring ServiceNow ITAM modules including workflows, data models, and platform capabilities.
• Knowledge and experience with software license management tools and processes
• Knowledge and experience in data quality practices (i.e., data normalization, reconciliation, and reporting).
• Strong analytical and problem-solving skills with the ability to identify and address software asset management issues.
• Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.
• Ability to work independently, prioritize tasks, and managing multiple projects.

Factors To Help You Shine (Required Skills)

• 5+ years of ServiceNow development experience
• 3+ years of experience working with on SAM Pro Plus module
• ServiceNow Certified Application Specialist SAM Pro
• ServiceNow Certified Application Development CAD
• ITIL Foundation or higher-level certifications
• Certified Software Asset Manager (CSAM)

Tekhire Solutions is a world-class technology focused on customer-driven solutions and has a deep dive knowledge of client requirements. Tekhire is best in connecting a bridge between highly skilled workers and the Fortune 500. Always thrives to be up with the technology trends, Innovation and transforms our trusted clients with certified and enterprise solutions that makes difference in the business.