Sr. ServiceNow Developer/ Administrator

Job Description: • Client is seeking a Senior Level ServiceNow Developer/Administrator to support our client, a major healthcare payor in our nations capital. This position will require 2 onsite visits per quarter at our clients office in Reston VA. This position will also require a final round F2F interview in Reston VA as well. • This position and will play a key role in maturing Customer Service Products built on the ServiceNow platform. Will help lead ServiceNow delivery and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform. Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment. Designs, codes, tests, develops, and documents application programs for computer systems. Works with end-users and project stakeholders to define system scope and objectives. Manages modifications to and maintenance of operational programs and procedures. Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems. Acts as a mentor to junior engineers.

Required Skills: • Required Certifications: ServiceNow Developer Certification, ServiceNow Admin Certification • Minimum of eight (8) years of ServiceNow Development / Administration expertise. • Expert in CSM ServiceNow module, along with strong understanding in ITSM, CMDB, ITOM, SOM • ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.). • Design, development, and implementation of ServiceNow solutions through creating custom applications, workflows, and integrations. • Customization and configuration of ServiceNow modules through use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs. • Integration with other systems through working with APIs, web services, and other technologies to connect ServiceNow with other enterprise applications. • Troubleshooting and problem-solving through identifying and resolving issues related to ServiceNow functionality and performance. • Ability to work with scoped ServiceNow applications and complex customizations. • Mentoring and guiding junior developers through sharing knowledge and expertise to help other team members grow. • Knowledge of web technologies (XML, JSON, REST APIs, etc.)