Sr. Technical Engineer

About General Mills

General Mills makes food the world loves: 100 brands in 100 countries across six continents. The Global Shared Services Centre in Mumbai supports operations worldwide with capabilities in Supply Chain, Finance, HR, Digital & Technology, Sales, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services.

Position

Title: Sr. Technical Engineer
Function/Group: Digital & Technology
Location: Mumbai, India (Hybrid, Rotational Shift)
Reports to: Manager, Microsoft Office 365

Job Overview

The Digital & Technology team drives technology innovation across the organization, focusing on AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA, Digital Transformation, Cyber Security, Blockchain, SAP S/4HANA, and Enterprise Architecture. The team operates in agile pods (MillsWorks) to deliver business value.

Purpose of the Role

The O365 Subject Matter Expert (SME) is accountable for delivery and execution of enterprise Microsoft 365 solutions, with core responsibility for SharePoint, Power Platform, OneDrive, Yammer, and Teams. The SME co‑owns the product roadmap and solution architecture, ensuring consistent adoption of existing and emerging technologies.

Key Responsibilities

• Support delivery of Digital Workplace productivity tools by implementing and enhancing Office 365 capabilities, including integration with Teams and SharePoint.
• Provide technical input to implementation plans (document requirements, size effort, identify dependencies/risks, recommend options).
• Execute M365 implementation tasks within Azure Cloud, following security and compliance frameworks.
• Maintain and improve day‑to‑day operational health for M365 technologies (troubleshooting, upgrades/patching, cross‑platform integrations).
• Partner with Infrastructure, Cyber Security, Legal, and Records teams to meet control requirements and resolve technical blockers.
• Communicate technical options clearly, follow policies/procedures, and deliver against tight timelines.

Collaboration & Partnership

Areas of Full Ownership

• Day‑to‑day M365 operational execution (incidents, requests, changes, continuous improvements).
• M365 engineering execution for assigned initiatives (configuration, implementation tasks, technical documentation).
• M365‑specific technical solutioning within established standards.
• Operational readiness activities (runbooks, support handoffs, monitoring/health checks, release/change communications).
• Technical work with partner teams to unblock delivery.

Collaborative Partnership Areas

• Product roadmap inputs and change readiness (working with Lead Architect/Squad Lead, engaging Microsoft).
• Cross‑platform integration decisions (coordinating with enterprise architecture).
• Security, compliance, and governance alignment (following frameworks, raising risks early).
• Vendor engagement for delivery support and escalation.
• Long‑term platform direction and adoption strategy (technical feasibility, effort sizing, implementation implications).

Primary Responsibilities

80 % – Platform Engineering, Delivery & Operational Excellence

• Design and deliver complex O365/M365 solutions; lead workstreams on transformational programs.
• Configure, administer, and maintain the Office 365 ecosystem (SharePoint, OneDrive, Teams, Azure AD, Power Platform).
• Build and maintain automation scripts (PowerShell) to improve reliability and speed of delivery.
• Define and apply best practices for third‑party integrations with O365.
• Support security and compliance execution (MFA planning, threat assessments, remediation).
• Troubleshoot and resolve platform and integration issues.
• Produce and maintain technical documentation (runbooks, SOPs, architecture notes, change records).
• Drive continuous improvement through agile delivery practices (Scrum, sprint planning).
• Create dashboards, visualizations, and status/impact reporting for customers and leadership.

20 % – Influence, Coach & Improve

• Partner with stakeholders to translate requirements into implementable scope and communicate impacts.
• Act as a trusted technical advisor, sharing Microsoft best practices, upcoming changes, and roadmap insights.
• Mentor and coach teammates through knowledge sharing and peer support.
• Build strong, trust‑based relationships with global teams and customers.
• Invest in ongoing learning for technical and professional growth; model personal accountability and sustainable workload management.

Minimum Qualifications

Education & Certification

• Full‑time graduation from an accredited university in Computer Science, Information Technology, Engineering, or related field.
• Professional certifications in Azure and/or Office 365 are preferred (supported by the organization).

Experience Requirements

• 10–15 years of progressive experience in enterprise IT with increasing technical leadership responsibility.
• Proven track record leading Microsoft 365 or comparable cloud collaboration platform initiatives in large, complex organizations.
• Expertise in Microsoft 365 workloads (SharePoint Online, Power Platform, Teams) with working knowledge of the broader ecosystem.
• Stakeholder management experience with senior business leaders and technical teams across global organizations.
• Strong relationship management skills with vendors, executive leadership, and technical teams.

Technical Knowledge

• Microsoft 365 ecosystem architecture/implementation experience.
• Azure and Azure AD/Entra ID (identity and access management).
• SharePoint administration and development (SharePoint Online, migration from SharePoint 2013/2016).
• Object‑oriented programming and .NET development (C#, ASP.NET MVC, Entity Framework, JavaScript, HTML, CSS).
• Power Platform implementation (Power Apps, Power Automate/Flow, Power BI) – formulas, custom connectors, business process automation.
• PowerShell scripting for automation, reporting, and configuration.
• Microsoft Graph API and related APIs for system integration.
• Microsoft Purview (Compliance, Data Governance, Information Protection).
• DLP, retention policies, legal holds, data lifecycle management, compliance reporting.
• Secure collaboration practices (external access, B2B sharing).
• Security reporting (Windows Analytics, Office Telemetry, Secure Score, Azure Log Analytics).
• Exchange hybrid and SharePoint Online storage management.
• Microsoft 365 Apps deployment and management.
• Microsoft 365 licensing optimization and governance.
• Cloud concepts (SaaS, PaaS, IaaS).
• M&A integration and tenant‑to‑tenant migrations; familiarity with migration tools.
• Experience working with global teams across time zones, especially US business partners.

Core Competencies

• Works autonomously toward agreed goals, takes ownership, and follows through on commitments.
• Adapts well to change, prioritizes effectively, and demonstrates strong time management.
• Collaborates across teams and contributes to shared outcomes.
• Communicates with impact; strong presentation skills for both small and large audiences.
• Translates business needs into technical requirements and practical solution options that drive business value.
• Demonstrates strong project execution habits (planning, coordination, risk/issue tracking, attention to detail).
• Partners effectively with US‑based business stakeholders to gather requirements and align on outcomes.
• Applies analytical, methodical problem‑solving and brings innovative approaches to business and technical challenges.
• Works effectively in Agile/Scrum environments and contributes to delivery through sprints.