SRE Observability SME

About

Our Financial client in Toronto is seeking a hands-on SRE Observability SME to provide day-one expertise in improving system reliability, performance, and incident response across complex distributed environments. This is a HYBRID, embedded role working closely with engineering teams to drive observability best practices.

Key Responsibilities

• Provide hands-on SRE and observability expertise across applications and infrastructure
• Implement and optimize monitoring, alerting, and observability frameworks
• Troubleshoot complex performance and reliability issues using metrics, events, logs, and traces (MELT)
• Design and build advanced dashboards and visualization solutions
• Guide teams on SRE best practices and reliability improvements
• Support incident response, root cause analysis, and remediation
• Develop creative observability solutions for systems with limited visibility

Required Skills & Experience

• Strong hands-on experience with Dynatrace (DQL, dashboards, Grail, ActiveGate, plugins, workflows, BizEvents)
• Deep expertise in APM and observability tools (Dynatrace or similar)
• Advanced troubleshooting across distributed, multi-tier environments
• Strong understanding of SRE principles (Google SRE framework)
• Experience with AWS observability (CloudWatch, Application Signals, metrics, logs, traces, Lambda, API Gateway)
• Development experience with Python, AWS Lambda, ECS, Azure Functions
• Knowledge of OpenTelemetry (OTEL)
• Experience with AI-based system monitoring concepts
• Strong dashboard design (UI/UX for observability)

Nice To Have

• Experience monitoring complex systems (e.g., IBM DataPower)
• Background in financial services or large-scale enterprise environments

Work Model

• Hybrid (2–3 days onsite in Toronto)