SRE Program Manager

About

Define and own the SRE transformation roadmap aligned with business objectives and platform priorities. Strong understanding of SRE principles (SLOSLI| error budgets| toil management| observability).

Responsibilities

• Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
• Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift Left, and Operational Readiness.
• Establish and govern SRE operating models, including engagement with Dev, Ops, Security, and Architecture teams.
• Drive adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
• Act as the primary interface between engineering teams, service management, leadership, and external partners.
• Manage multiwork stream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive level status updates, dashboards, and steering committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Ensure blameless postmortems, root cause analysis (RCA), and action tracking are consistently executed.
• Govern automation initiatives (runbooks, self healing, alert tuning, capacity management).
• Track and report on reliability KPIs, toil reduction, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy (monitoring, logging, tracing, APM).
• Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
• Support training, enablement, and onboarding of teams into SRE practices and mindset.

Qualifications

• 10 years in IT delivery, operations, reliability, DevOps, or platform engineering roles.
• 5 years managing largescale programs or transformations (SRE, DevOps, ITIL, or Cloud Ops).
• Experience in Mainframe and other Legacy technologies is highly preferred.
• Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
• Proven experience driving cross functional change across engineering and operations teams.