Majors Customer Success Manager

About Chainguard

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

Role Summary

As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. You will work closely with Solutions Architects, Technical Support, Product Management, and Sales, focusing on business outcomes, relationship depth, and long-term account health. This is a high-touch, consultative role with a smaller book of business to invest deeply in each account.

What you'll do

• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors.
• Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly.
• Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones.
• Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated.
• Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations.
• Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Work closely with sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Represent the voice of the customer internally, translating customer needs into product and roadmap feedback.
• Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.
• Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

What we're looking for

• 5+ years in enterprise customer-facing roles, preferably in or adjacent to financial services.
• Experience in Customer Success, Strategic Account Management, or Consulting.
• Ability to operate as a strategic business partner, understanding customer business goals and connecting outcomes to measurable business value.
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks).
• Working knowledge of software supply chain security, vulnerability management, DevSecOps, container security, or application security.
• Strong executive presence and communication skills, both written and verbal.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

Strongly Preferred

• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs.
• Familiarity with security and compliance obligations shaping procurement and adoption cycles in regulated industries.
• Previous early-stage startup experience.

Compensation

• Up to $200K base salary plus bonus.

Benefits

• Equity/stock options.
• Unlimited PTO.
• Remote work with flexible coworking and team meetup opportunities.
• Home office and internet stipend.
• 100% health, dental, and vision insurance coverage for you and your family.
• Paid parental leave to support you and your family.

Equal Opportunity Employer

Chainguard is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, political views, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws.

Company Values

• Customer obsessed: delivering solutions that create value and improve lives.
• Bias for intentional action: prioritize, plan, try, and fail fast.
• Serious work with a lighthearted journey.
• Trust and transparency to empower well-informed decisions.