Strategic Account Executive - Pharmacy Benefit Management

About

Join the dynamic team at RxBenefits as we expand our ranks! We are looking for Strategic Account Executives (SAEs) who will play a crucial role in supporting Brokers during the after‑sales phase and maintaining excellent relationships with our clients. This position offers the flexibility of remote work and requires up to 50% travel.

Key Responsibilities

• Job Specifications & Communication: Identify client needs, schedule availability, promote our services, draft quotations & contracts, gather necessary customer documents, mediate processes, resolve issues, and ensure all job statuses are communicated effectively.
• Client Consultation: Serve as a key advisor by providing expert consultation on RxBenefits and/or Pharmacy Benefit Management (PBM) products and services.
• Client Information & Awareness: Understand the structure and services of your clients while keeping abreast of organizational changes to ensure accurate client records and billing procedures.
• Customer Continuity: Foster strong relationships by reviewing client history and proactively following up with customers.
• Internal Work Order Facilitation: Ensure timely preparation of orders and oversee all necessary documentation and reporting for client projects.

Duties

• Develop strong working relationships with Pharmacy Operations and client contacts, underwriters, brokers, and PBM service representatives.- Attend seminars and training sessions for ongoing skill enhancement.
• Quality check applications, claims processing, audit benefit designs, and review financial reports.
• Prepare employee materials and present benefits during webinars, benefit fairs, and enrollment meetings.
• Assist in communicating benefits during enrollment sessions with clients and PBM representatives.
• Resolve service‑related issues as a liaison between clients, brokers, and PBM companies, particularly around billing and customer support.
• Independently manage key project components including implementation and communication materials.
• Regularly conduct service calls to maintain client relationships.
• Provide accurate reports to upper management and maintain up‑to‑date account information.
• Clearly communicate our added value services to clients.
• Strive to meet or exceed departmental objectives as set by leadership.
• Aid in keeping departmental resources and materials current.
• Contribute to the development of training and job aid materials.
• Represent RxBenefits with professionalism to clients, teammates, and the community.

Requirements / Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Minimum of 5 years in a relevant industry role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong understanding of Employee Benefits insurance with the ability to interpret policies and contracts.
• Excellent communication and presentation skills.
• Analytical and critical thinking capabilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Self‑starter who works well independently and as part of a team.

Compensation

The anticipated hiring salary for this position is between $88,000 and $110,000 annually, with bonus potential based on performance. We are committed to equitable compensation based on experience, skills, and contributions.

Benefits

• Flexible remote remote work environment
• 100% paid premiums for HDHP medical plans for you and eligible family members
• Complimentary dental, vision, short‑ and long‑term disability, and group life insurance premiums
• 401(k) with employer match after 60 days
• Community Service Day for giving back to your community
• 10 paid holidays and a floating holiday
• Reimbursement for high‑speed internet and provision of work‑computing equipment
• Tuition reimbursement for accredited degree programs
• Paid New Parent Leave
• Pet insurance available
• Robust mental health benefits through Spring Health

Equal Opportunity Statement

We strongly believe in equal opportunities for all applicants and employees, regardless of various personal characteristics or statuses.