SaaS Business Account Manager / Business Development Manager

About

• Location: At least 3 days a week at our Paris office
• Position: SaaS Business Account Manager / Business Development Manager (Key Account Manager)
• Contract: CDI, reporting directly to the COO, start date ASAP
• Company: MyC enables health workers to provide exceptional care in remote, high‑risk settings and across complex global organizations. We support companies in managing health risks, enhancing workforce well‑being, and maintaining compliance.
• Growth: Expanding throughout Europe, the Middle East, and North America; serving VP‑level decision‑makers at multinational corporations.
• Funding: Series A funded, building toward Series B, strong product‑market fit with Fortune 500 clients. Sales cycles are 6–9 months with high win rates.

Responsibilities

• Client Relationship Management – Build and maintain strong, long‑lasting relationships with assigned clients, acting as their trusted advisor for all SaaS‑related needs.
• Account Growth – Understand clients’ business landscapes, industry challenges, and strategic goals to identify upselling and cross‑selling opportunities; collaborate with the sales team to close new opportunities.
• Renewals & Retention – Proactively manage contract renewals and reduce churn by addressing client concerns and ensuring satisfaction.
• Referral Hunting – Actively seek referrals from satisfied clients to expand the customer base and generate new leads for the sales team.
• Strategic Planning – Develop and execute tailored account plans that align with client goals and company objectives.
• Data‑Driven Insights – Monitor account performance metrics and provide clients with actionable insights to optimize usage and ROI.
• Problem Resolution – Address and resolve client issues promptly, coordinating with internal teams to deliver solutions efficiently.
• Collaboration – Work cross‑functionally with product, sales, and customer experience teams to advocate for client needs and ensure a seamless customer experience.

Requirements

Mandatory Required Skills

• 7+ years of experience as a Strategic Account Manager, Customer Success Manager, or similar role within the SaaS industry.
• Proven ability to manage a diverse portfolio of multiple accounts while prioritizing tasks in a fast‑paced environment.
• Consultative selling expertise: deep understanding of clients’ business landscapes, industry challenges, and strategic goals to provide tailored solutions.

Technical Skills

• Proficiency in CRM tools such as HubSpot or other dedicated customer success platforms.
• Strong understanding of SaaS business models, software solutions, and subscription‑based service structures.
• Data literacy: ability to interpret complex data sets and translate them into clear, actionable insights for clients.
• Market intelligence: ability to research and stay ahead of industry trends to act as a subject‑matter expert for your client base.

Soft Skills

• Excellent interpersonal skills with a focus on communication and high‑level negotiation.
• Analytical mindset paired with a proactive approach to identifying and addressing client needs.
• Strong problem‑solving skills and the ability to remain solution‑oriented under pressure.
• Meticulous and organized, ensuring consistent follow‑up and client satisfaction.

Language

• Fluency in English (native level or strong English as a second language) is mandatory.

Recruitment Process

1. HR Screening – 30 minutes
2. Interview with the COO – 30 minutes: Intro MyC, alignment, experience, ways of working.
3. Case Study – 60 minutes with COO and another stakeholder: Solve a real company case, showcase thinking and leadership.
4. Team Gathering – 90 minutes: Meet the team at the Paris office and interview with the other co‑founder.
5. Reference Checks – 3 references.