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Senior Customer Success Manager
Backlight
Remote · France Full-time Lead 1mo ago
About the role
About
Backlight is seeking a Senior Customer Success Manager in Paris, France, to manage a high-growth, mid-market customer portfolio. You will drive customer satisfaction and retention by ensuring clients derive maximum value from our solutions.
Responsibilities
- Drive customer satisfaction and retention by ensuring clients derive maximum value from our solutions.
- Build relationships.
- Monitor account health.
- Mentor junior team members.
Qualifications
- Over 5 years of experience in Customer Success or Account Management.
- Strong analytical skills.
- Fluent in French.
Location & Travel
The role is fully remote with some travel required.
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