Strategic Key Account Manager (Enterprise Partnerships & Growth)

About the Role

As a Strategic Key Account Manager, you will manage and grow relationships with large, multi-location partners while also driving new business acquisition. You will play a critical role in maximising partner performance, revenue growth, and long-term retention within a fast-paced digital marketplace.

Key Responsibilities

Account Management & Growth

• Own and manage a portfolio of strategic partners (multi-site restaurant chains)
• Analyse performance metrics such as revenue, retention, and growth drivers
• Identify opportunities to optimise menus, promotions, pricing, and customer ratings
• Drive sustainable revenue growth through proactive account management

Business Development

• Identify, approach, and acquire new enterprise partners
• Lead negotiations and close commercial agreements
• Continuously expand and strengthen the partner portfolio

Onboarding & Optimisation

• Ensure smooth onboarding of new partners onto the platform
• Optimise partner profiles (product offering, opening hours, pricing structures)
• Identify performance gaps and implement improvement actions proactively

Data-Driven Decision Making

• Use CRM and analytics tools (e.g., Salesforce, BI dashboards) to track performance
• Translate data insights into actionable strategies
• Monitor KPIs and continuously refine account plans

Cross-Functional Collaboration

• Work closely with Sales, Marketing, and Support teams
• Contribute ideas to improve processes and partner engagement strategies

What You Bring

• Minimum 3 years’ experience in Account Management, Sales, or customer-facing roles
• Experience in SaaS, marketplace, or high-growth environments is a strong plus
• Strong communication skills in German and English
• Data-driven mindset with the ability to interpret KPIs and act on insights
• Experience with tools such as Salesforce, Excel, or BI platforms
• Highly organised, proactive, and able to manage multiple priorities
• Resilient, solution-oriented, and commercially driven

What’s on Offer

• Competitive salary package (starting from approx. €52,000 gross annually)
• Monthly meal allowance (€90)
• Hybrid working model
• Learning & development opportunities (internal and external training)
• Collaborative, international team culture with strong growth potential