Subject Matter Expert (SME): Business Analyst

Role Overview

The SME Business Analyst provides high-level technical and management leadership for the Client’s Verification (VER) and Field Operations (FOD) directorates. This role serves as a recognized industry leader and primary liaison between business units and technical teams, ensuring organizational goals are met through process optimization and strategic IT integration.

Key Responsibilities

• Strategic Requirement Engineering: Facilitate executive-level discussions to gather and document detailed business requirements, including functional specifications and process flow diagrams using an expert understanding of the Client’s IT landscape.
• Process Optimization: Conduct retrospective analyses and process reengineering to identify improvement opportunities in policy, guidance, and operations.
• Agile Governance: Lead the implementation and scaling of Agile methodologies, establishing success criteria and maintaining critical artifacts like RACI charts and project charters.
• Data-Driven Decision Support: Utilize predictive modeling and workload forecasting to provide data-backed recommendations for continuous improvement and operational efficiency.
• Operational Readiness: Support end-to-end project execution, including User Acceptance Testing (UAT) and coordinating alpha/beta testing cycles with documented feedback loops.
• Financial & Staffing Oversight: Maintain overall responsibility for the methods and staffing required to ensure all technical requirements of the assignment are successfully met.

Minimum Qualifications

• Education: Bachelor’s degree in business, Information Systems, or a related field.
• General Experience: Minimum 8 years of experience as a business analyst or SME.
• Federal/Domain Experience: At least 5 years supporting federal programs in process optimization and requirements analysis, specifically with a focus on immigration.
• Subject Matter Expertise: 5 years of experience with immigration policy, the DHS immigration ecosystem, and DHS identity management systems.
• Certifications: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or equivalent is required.

Required Skills & Competencies

• Technical Expert: Functions as a technical expert across multiple high-impact project assignments.
• Executive Communication: Demonstrated ability to translate complex technical concepts into actionable business solutions for senior management.
• Immigration Data Proficiency: Ability to interpret complex immigration data, including data impacting the SAVE and E-Verify programs.
• Compliance: Must adhere to all DHS personal identity verification (PIV) and security awareness training requirements.

Employment Requirements

• Security Clearance: Must undergo a DHS background investigation and be a U.S. citizen to access DHS IT systems.
• Residency: Must have resided in the U.S. or its territories for three of the last five years.

Location

Work is performed in Camp Springs, MD, or at authorized remote locations.

Company Description

Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.