Support Engineer

About

Join our Mission: Turn Insights into Action with BlueMarvel

BlueMarvel was inspired by a defining moment in human discovery — the “Blue Marble” photograph that showed our planet as one interconnected system. That same perspective guides our work today.

We help industrial teams move from data chaos to clarity by transforming complex, fragmented operational data into actionable intelligence. Our AI‑powered platform connects data across systems to help teams see what’s happening, understand why, and act with confidence.

From first insight through enterprise‑scale intelligence, BlueMarvel helps organizations run safer, cleaner, and more efficiently.

Key Responsibilities

• Tier 1 & 2 Technical Support – Act as the primary technical point of contact, triaging incoming requests and escalating high‑priority bugs or feature gaps to the Engineering team with clarity and urgency.
• DevOps & Infrastructure Support – Manage and troubleshoot environment issues with a heavy focus on Docker‑based deployments, ensuring our enterprise customers stay up and running.
• Configuration Management – Work fluently with JSON and complex application configurations to tailor the BlueMarvel experience for enterprise clients.
• Automation & Scripting – Identify inefficiencies and write Python scripts to automate repetitive tasks and internal workflows, freeing up time for higher‑value work across the team.
• Data Visualization & Insight – Conceptualize and understand large datasets, picturing how they flow through and are utilized within the application — and helping customers do the same.
• Technical Translation – Distill complex technical conversations and engineering updates into simple, professional, and easy‑to‑understand language for customers and internal stakeholders alike.

Technical Requirements

• Proven experience with Python, JavaScript, and MERN stack applications.
• Strong, hands‑on experience with Docker (containerization).
• Fluent and professional English (written and spoken) required for high‑touch customer interaction.
• A natural curiosity for how software works under the hood and a relentless drive to solve puzzles.
• Ability to read and understand source code to identify bugs or logic flows is a significant plus.

Skills for Liftoff

• You don’t stop at the symptom — you find the root cause and see it through to resolution.
• You can manage a shifting queue of priorities in a fast‑paced startup environment without dropping the ball.
• You enjoy working across departments, supporting both the “human” side of Customer Success and the “logic” side of Engineering.
• Strong written and verbal communication skills — you can translate complexity into clarity for any audience.
• Highly organized, proactive, and comfortable operating with ambiguity in a growing company.

Why You’ll Love Working Here

• Tight‑knit team that thrives on collaboration, curiosity, and shared wins.
• Values are EPIC: Exploration, Precision, Impact, and Connection, lived through open communication, trust, and shared ownership.
• Flexible work arrangements – work from home when needed, especially to avoid a snowy Calgary commute.
• Culture of teamwork: shaping new product ideas, testing innovative tools, and informal bonding over lunch and board games.

Benefits

• Competitive salary.
• Comprehensive benefits package: 100 % coverage for prescriptions, dental, vision, and paramedical services; emergency travel, life, and disability coverage.
• 4 weeks of vacation, 5 paid sick days, and 5 flex days annually to support health, well‑being, and work‑life balance.
• Equal‑opportunity employer committed to building an inclusive workplace.