Support Engineer (m/f/d) Servicedesk

Hier ist eine kompakte, englische Übersetzung des gesamten Stellen‑ und Unternehmens‑Profils, die Sie – z. B. – für Ihre Bewerbungsunterlagen, für die Weitergabe an Kolleg:innen oder für die Veröffentlichung auf einer internationalen Karriereseite nutzen können.

---

About Atos

Atos Technologies Austria GmbH is the Austrian subsidiary of Atos SE, a global leader with more than 100,000 employees operating in 69 countries. As the local point of contact for digitalisation projects, we are present at 13 locations across Austria. Our team of over 1,000 experts shares a clear ambition: to advance the development and application of digital technology for our customers and for society as a whole.

---

Position: Support Engineer (m/f/d) – Service Desk

Location: Vienna or Neutal (Lower Austria) – Shift work (7 × 24)

Your responsibilities

#	Task
1	ITIL‑compliant intake and processing of incidents and standard service requests (1st‑level support).
2	Documentation in the ITSM ticketing tool.
3	Work as part of a ≈ 15‑person Service Desk team that operates in a 24/7 shift model for our customers.
4	Provide solutions in the areas of Office 365, print & file services, and user administration.

Your profile

Requirement	Details
Experience	2–3 years in a comparable role (1st‑level support, Service Desk, etc.).
Education	Completed IT‑related apprenticeship or technical secondary school (e.g. HTL).
Technical knowledge (the more the better)	• Microsoft products (Office 365, Windows 10, Windows Server – basic) • Active Directory • Typical desktop applications (Google Chrome, Adobe Acrobat, 7‑Zip, antivirus solutions, …)
Work conditions	Willingness to work shifts (7 × 24).
Languages	Excellent German, solid English (both are service languages).
Personal traits	High service orientation, outgoing, team‑player, willingness to learn customer‑specific applications.
Further	Commitment to continuous training and professional development.

What we offer

• Dynamic, highly professional specialist team – work with experts from many disciplines.
• Challenging, varied tasks – you’ll be constantly learning.
• Full‑time employment – 38.5 h/week.
• Open team culture & flexibility – we value autonomy and work‑life balance.
• Internal development opportunities – international exposure, career paths, and mentorship.
• Training & further education – we invest in your growth.

Compensation

• Minimum annual salary (collective agreement) : € 34 622 (full‑time) + shift allowance.
• Potential over‑payment based on qualifications and education.

---

Inclusion & Diversity

At Atos we strive to make every employee feel valued and recognized. Our career paths are designed to prevent discrimination on any grounds – gender identity, sexual orientation, religion, ethnicity, age, disability, citizenship, or any other characteristic that makes a person unique. Worldwide we have built a wide range of programmes to embed an inclusive culture, ensuring equal opportunities for all to contribute and feel they belong.

---

How to use this translation

• Job posting – paste the English version on your corporate career portal or on international job boards.
• Application documents – reference the “Your profile” and “What we offer” sections when tailoring your CV or cover letter.
• Internal communication – share with non‑German‑speaking hiring managers or HR colleagues.

If you need a custom cover letter, a CV‑tailoring guide, or any further localisation (e.g., British vs. American English), just let me know – I’m happy to help!