Support Engineers

Key Responsibilities:

• Provide second and third line technical support to end users
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain IT systems and infrastructure
• Ensure system uptime, performance, and security best practices
• Escalate complex issues where necessary and follow through to resolution

Job Experience and Skills Required:

Education:

• Relevant IT qualification
• MCSE (Microsoft Certified Solutions Expert) certification is essential

Experience:

• Minimum of 3–5 years’ experience in a Support Engineer or similar role
• Proven experience supporting Windows environments and network infrastructure
• Experience with on-site and remote user support

Skills:

• Strong knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365)
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with troubleshooting hardware and software issues
• Familiarity with remote support tools and ticketing systems

Non-negotiables:

• Valid driver’s license and own reliable vehicle
• Strong communication and customer service skills
• Ability to work independently and manage time effectively
• Based in the Western Cape or open to opportunities within the region