System Analyst

Key Responsibilities

• Analyse current business processes and systems to identify areas for improvement
• Gather and document business and technical requirements from stakeholders
• Translate business needs into functional and technical specifications
• Collaborate with developers, project managers, and IT teams to design system solutions
• Support system implementation, testing, and deployment activities
• Develop process models, workflows, and system documentation
• Conduct user acceptance testing (UAT) and validate system performance
• Provide training and support to end-users on new or updated systems
• Monitor system performance and recommend enhancements
• Ensure compliance with organisational standards, security policies, and regulations

Required Skills & Experience

• Strong analytical and problem-solving skills
• Experience with requirements gathering and documentation (e.g., BRDs, FRDs)
• Understanding of system development lifecycle (SDLC) methodologies
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience with data analysis, reporting tools, or SQL is an advantage
• Familiarity with business process modelling tools (e.g., Visio, BPMN)
• Strong attention to detail and organisational skills