Systems Engineer

About the Role

The successful candidate will be directly involved in the support and maintenance of the client's cloud and colocation customers. This position will serve as a second or third-line support for enterprise level customers, troubleshoot various advanced issues with networking and on Linux and Windows servers, escalate tickets to various vendors, and handle in-depth troubleshooting of issues encountered by customers, tier 3 technicians, and systems analysts. The Systems Engineer will also be responsible for planning, deploying, and maintaining back-end infrastructure as well as providing supervision and guidance for junior personnel.

About You

The ideal candidate will have a minimum of 2 years of experience, preferably with a Bachelor’s or Master’s degree in a related field. Appropriate VMware VCP certification history can suffice for this requirement. This position is on-site at our Ashburn location and cannot be done remotely.

Requirements

• Strong background in server management and virtualization
• Possess and maintain current and working knowledge of VMware including VM deployment and architecture, storage configuration, performance troubleshooting, and fault isolation
• Demonstrable knowledge of Linux administration, Windows administration, DNS, SSH, RDP, and related RFC’s
• Experience with Veeam Backup and Recovery
• Experience with Zerto Replication
• Experience with creating or editing process documentation
• Excellent organizational skills and attention to detail
• Excellent technical writing skills (Training, RCAs, etc.)
• Ability to work closely and professionally with customers
• Ability to rotate shifts with other team members and availability for on-call shifts

Additional Preferred Qualifications

• Experience with infrastructure networking
• Experience with Cisco UCS
• Experience with firewalls(Cisco, Meraki, Sophos)
• Experience with AWS, Azure, or other public clouds
• Current VMware VCP DCV (or higher) Certification
• CCNA level or higher Cisco Certification
• VMCE Certification
• ZCP Certification