System Support Engineer

About

As a healthcare pioneer and the industry’s global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness.

The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the RnD Service chapter, located in Rotkreuz (CH).

As a System Support Engineer, you will be a key technical expert within a cross-functional environment, responsible for supporting Diagnostic Systems throughout their entire lifecycle, from development to post-launch.

The Perfect Candidate

The Perfect Candidate is a proactive and autonomous team player with excellent communication and collaboration skills, featuring a strong customer and service orientation.

General Information:

• Start Date: to be discussed, ideally ASAP
• Planned Duration of Employment: minimum 9 months, unlimited contract via Hays
• Workplace: Rotkreuz
• Workload: 100%
• Home Office: Yes: max. 1 day per week
• Working Hours: Standard

Tasks & Responsibilities:

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Diagnostics systems (hardware and software) according to installation manuals in the Diagnostics Knowledge (RDK) database.
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues.
• Manage the deployment and servicing of various systems and their specific configurations.
• Ensure comprehensive documentation in accordance with established quality standards.
• Provide technical support for global development trials.

Must Haves:

• HF or an academic degree in technical engineering or a life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with corresponding professional experience (*****)
• Min. first experiences in and/or willingness to work in a highly regulated industry and in laboratories with biosafety levels S1 and S2 (*****)
• First experiences in technical/mechanical occupation (*****)
• A customer- and service-oriented team player with excellent communication and collaboration skills, featuring an autonomous and proactive work style (*****)
• Proficiency in English (written and spoken) is essential for our global environment; German is a significant plus for the Rotkreuz site

Nice to Haves:

• IT/Tool Skills: Network Administration & Troubleshooting (Entry Level)
• Experience servicing diagnostic instruments is advantageous, and previous involvement in Equipment Management is beneficial
• Proven expertise in the resolution of technical problems within interdisciplinary environments (laboratory, software, hardware, diagnostic workflow)
• GMP Experience