Systems Engineer Focused on IT Infrastructure and Support
Enghouse Systems Limited
About the role
About
Step into a vital Systems Engineer role focused on global IT infrastructure. Provide crucial 2nd tier support while driving best practices and efficiency initiatives in a hybrid work setting.
In this multifaceted role, you'll act as an essential escalation point for troubleshooting hardware and software issues. Partner with senior IT staff to support the ongoing integration of acquisitions and enhance the organization’s IT capabilities. Your insights will stem from evaluating helpdesk ticket metrics and resolving reoccurring issues proactively.
Key Responsibilities
- Serve as escalation contact for IT infrastructure issues
- Participate in the development of IT integration strategies
- Review and report on support incidents and metrics
- Guide users on effective IT usage and maintenance
- Mentor team members on best practices
Requirements
- 3+ years working with Microsoft technologies
- 5+ years supporting Windows technical environments
- Experience with VMWare or Hyper‑V virtualization
- Strong time management and analytical skills
- Excellent communication abilities with all user levels
Additional Information
Drive operational success through IT support excellence and continuous improvement initiatives while fostering effective communication within a global team.
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Skills
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