Middleware Operations Engineer (Apache/Tomcat)

Role Overview

We are seeking an experienced Middleware Operations Engineer to support enterprise applications running on Apache and Tomcat environments. This role is focused on application and middleware troubleshooting, not operating-system administration or software development.

The ideal candidate is a Linux-savvy middleware engineer who can quickly diagnose application issues, analyze logs, and collaborate across teams to resolve production incidents.

Key Responsibilities

• Provide operational support for middleware platforms, primarily Apache and Tomcat
• Troubleshoot application and web server issues including:
  • Application startup failures
  • JVM memory and performance issues
  • Thread hangs and connection pool problems
  • Deployment and configuration errors
  • HTTP/S errors (4xx, 5xx, latency, timeouts)
• Perform log analysis and root-cause investigations
• Navigate Linux systems to monitor processes, services, and middleware components
• Restart and manage middleware services as needed
• Support application deployments, upgrades, and environment changes
• Participate in incident, problem, and change management processes
• Collaborate with application, infrastructure, and leadership teams during high-impact issues
• Document procedures, troubleshooting steps, and operational processes

Required Qualifications

• 5+ years of experience in Systems Engineering, Middleware Engineering, or Systems Operations
• Strong working knowledge of Linux (navigation, process monitoring, log review)
• Hands-on experience with Tomcat and web/application server environments
• Proven middleware troubleshooting skills (not OS-level administration)
• Experience supporting applications running on Apache and Tomcat
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills

Required Technical Skills

• Linux (command-line navigation, process checking, log review)
• Apache and Tomcat administration
• Middleware troubleshooting and diagnostics
• Application log analysis
• JVM-based application support

Preferred / Nice-to-Have Skills

• Monitoring and logging tools:
  • Grafana
  • Splunk
  • ServiceNow
• Reporting or automation experience using:
  • Excel
  • Power BI
  • Python
• Exposure to additional middleware platforms (WebLogic, WebSphere, JBoss, etc.)

Soft Skills

• Ability to communicate clearly during production incidents
• Comfortable working in high-pressure, incident-driven environments
• Strong collaboration skills across technical and non-technical teams
• Methodical, logical troubleshooting approach