Process Improvement Associate

Overview

Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments
• Monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary
• Stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight

Qualifications

• Versed in multiple hardware and software technology disciplines
• Able to interact on a regular productive basis with IT Operations Center, ITS support groups, business clients, and members
• Derive value from ability to understand, anticipate, and react to operational technology problems and from trouble-shooting and diagnostic skills that enable to resolve technology problems as they occur to minimize the impact to business partners and member companies
• Able to interpret signals coming from a comprehensive set of monitoring tools and quickly direct remediation actions to restore the stability of the technology production environment
• Able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in technology environment

Compensation & Benefits

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

About Turnberry

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.

Work Location

Onsite work expected - Day 1