Systems/Business Analyst

Overview: • Acts as the key link between business and IT, translating requirements into scalable system solutions • Works across the full SDLC, from requirements through to design, testing, implementation, and support • Operates in a cross-functional environment with developers, stakeholders, and business teams

Key Responsibilities: • Gather, analyse, and document complex business and system requirements • Design system architecture, integrations, and technical solutions aligned to business needs • Develop and support automation and integration components (APIs, services, etc.) • Create technical test cases and perform unit testing • Provide system support (L1-L3) and ensure SLA adherence • Monitor system performance and drive continuous improvement • Lead stakeholder engagement, ensuring alignment on priorities, risks, and delivery • Support go-live activities and post-implementation optimisation

Technical Leadership: • Provide guidance, oversight, and quality assurance across team deliverables • Drive best practices, standards, and governance across the SDLC • Mentor and coach junior team members • Assist with work planning, prioritisation, and delivery tracking

Requirements: • 7+ years’ experience in Systems Analysis / Systems Design / Software Development or similar • Strong experience in system integration and automation • Proven experience working in cross-functional, technical teams • Exposure to technical leadership (mentoring, QA, oversight)

Technical Skills: • Strong SQL (MySQL / Microsoft SQL Server) • API integration (REST, SOAP, Web Services) • Understanding of system architecture and design • Experience with Jira and Confluence • Exposure to programming languages (e.g. Java, C#, Python) beneficial

Nice to Have: • ITIL knowledge or certification • Experience with automation tools • OOAD and project coordination exposure • Banking / financial services experience

Core Competencies: • Strong analytical and problem-solving skills • Excellent communication and stakeholder management • High attention to detail • Ability to think in systems, not just requirements