Talent Acquisition Assistant - Recruitment Administration (BPO)

Position Overview

MCI is a rapidly growing tech-enabled business services company in the USA with a significant call center presence and international operations. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers utilize both on-site and remote agents, employing advanced technologies to enhance customer journeys, ensure scalability, and reduce costs.

At MCI, we are dedicated to cultivating an environment where professionals can build rewarding careers, access continuous learning and development, and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly organized Talent Acquisition Assistant to support the Talent Acquisition team in managing an efficient, high-volume recruitment process within a fast-paced BPO/call center environment.

This role is primarily administrative, requiring exceptional skills in coordination, tracking, system management, and recruitment administration. The successful candidate will support recruitment operations while maintaining accurate systems, documentation, and reporting.

While the primary focus is administrative, the role requires the ability to assist with Talent Acquisition activities when needed, including candidate sourcing and screening during high-volume hiring campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

• Coordinate and schedule interviews and assessments between candidates and hiring managers.
• Provide administrative support to the Talent Acquisition team across high-volume recruitment campaigns.
• Assist with candidate sourcing and initial screening when required.
• Coordinate and support recruitment events and open days.
• Maintain and update candidate records within the Applicant Tracking System (ATS), including hires, declines, and status changes.
• Create, update, and maintain recruitment trackers, wage trackers, and reporting dashboards in Excel.
• Coordinate pre-employment screening, including background checks and world checks.
• Support onboarding administration, including documentation and system setup for new hires.
• Ensure all recruitment systems, records, and ATS data remain accurate, organized, and up to date.
• Manage multiple administrative tasks simultaneously while supporting high-volume recruitment initiatives.
• Communicate professionally with candidates across all levels, including agent-level candidates and senior stakeholders.
• Ensure all recruitment administration remains compliant with South African labour legislation and internal HR policies.

Candidate Qualifications

• Grade 12 / National Senior Certificate (NSC).
• An entry-level tertiary qualification in Human Resources or a related field (advantageous).
• Minimum 1 year of experience in recruitment administration, HR administration, or recruitment coordination within a BPO or call centre environment (preferred).
• Experience working with Applicant Tracking Systems (ATS) and HR systems.
• Strong proficiency in Microsoft Excel, including managing trackers and reports.
• Solid understanding of HR or recruitment administrative processes.
• Extremely strong administrative and organizational skills.
• Ability to manage high volumes of recruitment administration and tracking.
• Highly detail-oriented, ensuring systems and documentation remain accurate and compliant.
• Excellent communication skills when interacting with candidates and internal teams.
• Professional, reliable, and able to maintain confidentiality when handling sensitive information.
• Proactive and flexible, with the ability to support recruitment activities when hiring demand increases.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company)

MCI assists customers in addressing their CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI supports companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was recognized by Inc. Magazine as Iowa’s Fastest Growing Company and ranked as the 452nd Fastest Growing Privately Company in the USA. MCI’s subsidiaries have previously appeared on Inc. Magazine's List of Fastest-Growing Companies 15 times. MCI operates ten business process outsourcing service delivery facilities across Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

MCI drives modernization through digitalization, enabling clients to achieve more with less. MCI is the holding company for a diverse portfolio of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies with synergistic products and services, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, serving mid-market, Federal & enterprise partners. MCI now employs over 10,000 talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.